Chat2Desk adapts to the needs of your company. Choose the tools that will work best for you
Chat bots and automation
Let the operators handle complex tasks — the program will do the routine
Customization on demand
Our programmers will develop a customized solution for you
Website widget
Add messengers, voice calls and social media to your widget
API integrations
Implement messengers to customer relationship management systems
Advanced analytics
Identify successful work scenarios and modify your strategy
Chat bots and automation
Answer your customers and manage routine automatically. Choose from a wide range of tools: chatbots, scripts, self-service menu, AI. Free up your operators for more important tasks. Learn more about self-service menu.
Customization on demand
We adapt the service for you and develop customized solutions that meet the needs of your company
Website widget
Give customers an easy way to contact you. No more searching for contacts all over the site: just click the button and start a dialog.
API integrations
No more lost leads: connect messengers directly to your CRM system. Choose amoCRM; Bitrix24; SalesapCRM; Microsoft Dynamics 365; bpm’online; GenCRM; Megaplan; 1C-Enterprise.
Advanced analytics
Create reports inside Chat2Desk interface or connect messengers to Google Analytics and Yandex. Metrika. Identify winning work scenarios, adjust your strategy and reward successful employees.
How the operator sees it
PC and laptop
Operators can communicate via several messengers simultaneously from any browser
Android device
Full operator workstation in an Android smartphone Android
iOS device
IPhone app grants access to all functions required by the operator.
Integrations
API integrations of Chat2Desk with other cloud services
Chat2Desk Enterprise
Personal corporate solution increases communication speed and ensures data safety
Permenergosbyt is an electricity supplier in the Perm region. In order to make it easier for customers to submit meter readings, the company decided to receive these data via messengers.
Solution
Viber, WhatsApp, Telegram, Online Chat and VKontakte have been set up with a chat bot to help clients submit meter readings. Now, 60% of customers who contact the support team via messengers start sending their readings via the same channel. The number of such users increases by an average of 32% per month.
Gemotest is one of the leading laboratories in Russia, which admits 5 million patients annually. The company needed a chat center to lighten the load on the operators since they couldn't cope with incoming calls.
Solution
The company connected WhatsApp, Viber, Instagram, VKontakte, Odnoklassniki and online chat. Thereby all the incoming requests spreaded out evenly across all the channels, which decreased the line hold time. Self-service menu helped the clients to solve their problems on their own. Templates, tags and scripts increased the operators' speed.
The company needed to start receiving orders via messengers, get new clients using a new communication channel, collect feedback and set up a customer return mechanism.
Solution
Messengers help to attract 1700 new clients monthly and allow to process up to 35 thousand requests per month. And with the automatic mailings, the company is able to return clients, collect feedback and maintain the required level of product quality.
There are two product use models offered by software developers to business. They are clouds and On-Premise. It is believed that clouds are simpler and cheaper, therefore preferred by small companies, while On-Premise or Enterprise is more suitable for large governmental organizations and banks. But is it true? Let us try to figure it out.
One of the key advantages of WhatsApp Business API is the ability to start a conversation with a client. This is done via HSM templates. This article will tell what these are, how to create them and how to send them to your client.
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Chat2Desk is a desktop-service. Open https://chat2desk.com/en/ on your computer to start a Demo chat. If you'd like to keep using mobile device, watch this video.
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