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Chat center
for business

Automate client and business communication on WhatsApp™ Business API, Instagram™, Telegram™, Facebook™ Messenger and complimentary Live Chat

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This is where messengers
make sense

You talk to people over their favorite messengers and social networks. We make the communication convenient

Instagram
Sales and marketing

Use messenger marketing to get new clients and optimize conversational sales

Advanced technical support

Modernize your helpdesk. Receive tickets over messengers and process them automatically

Business process automation

Chat bots, scripts and artificial intelligence will process from 30% to 70% of requests

How the operator sees it
Learn more on our YouTube channel

Chat2Desk capabilities

Chat2Desk adapts to the needs of your company. Choose the tools that will work best for you

Messenger widget

Give your clients an opportunity to contact you effortlessly. No more searching all over the website: they can just click on a button and start a dialogue

Messenger widget
Chat bots and automation

Reply to clients and perform routine tasks automatically. Choose from a wide range of tools: chat bots, scripts, self-service menus, artificial intelligence. Let the operators take care of more important issues

Chat bots and automation
API integrations with CRM systems

No more lost leads: integrate messengers directly to your CRM, such as:

  • - amoCRM;
  • - Bitrix24;
  • - SalesapCRM;
  • - Microsoft Dynamics 365;
  • - bpm’online;
  • - GenCRM;
  • - Megaplan.

Follow the link to read an API description for implementing Chat2Desk to your local CRM.

Advanced analytics

Create and export reports within the Chat2Desk interface or link messengers to Google Analytics or Yandex. Metrics. Identify successful work scenarios, modify your strategy and reward the best employees.

Advanced analytics
Customization on demand

We will customize the service for you and develop personalized solutions that will meet your company's needs

Customization on demand
Messenger widget

A quick way to get instant messengers to your website

Chat bots and automation

Let the operators handle complex tasks - the program will do the routine

API integrations with CRM systems

Implement messengers to customer relationship management systems

Advanced analytics

Identify successful work scenarios and modify your strategy

Customization on demand

We will develop a customized solution for you

Messenger widget

Give your clients an opportunity to contact you effortlessly. No more searching all over the website: they can just click on a button and start a dialogue

Messenger widget
Chat bots and automation

Reply to clients and perform routine tasks automatically. Choose from a wide range of tools: chat bots, scripts, self-service menus, artificial intelligence. Let the operators take care of more important issues

Chat bots and automation
API integrations with CRM systems

No more lost leads: integrate messengers directly to your CRM, such as:

  • - amoCRM;
  • - Bitrix24;
  • - SalesapCRM;
  • - Microsoft Dynamics 365;
  • - bpm’online;
  • - GenCRM;
  • - Megaplan.

Follow the link to read an API description for implementing Chat2Desk to your local CRM.

Advanced analytics

Create and export reports within the Chat2Desk interface or link messengers to Google Analytics or Yandex. Metrics. Identify successful work scenarios, modify your strategy and reward the best employees.

Advanced analytics
Customization on demand

We will customize the service for you and develop personalized solutions that will meet your company's needs

Customization on demand

Our cases

We have helped many companies

  • Helpdesk
Gazprom Global energy company
Problem

Gazprom is a Russian energy company. To optimize internal processes, the company decided to implement an AI-based chat bot to the internal support system.

Solution

The Electra AI-based chat bot handles more than 50% of the first line questions and helps operators respond to other requests. At the same time, the bot keeps learning and is expected handle up to 70% of the first line questions in the future.

  • Helpdesk
Alma TV TV and internet provider
Problem

The company needed to unload the phone channel - it was the main way of communication between the company and its clients, and online chat accounted for only 1% of the dialogues. As a result, the average waiting time (AWT) was 4 minutes and 49 seconds and the Lost Call Rate (LCR) was 60%.

Solution

By connecting WhatsApp, Telegram and Live chat via Chat2Desk, the company unloaded the phone line. AWT dropped to 30 seconds and LCR reduced to 10%. Messengers now provide the round-the-clock support: operators process 40-50 thousand requests monthly. The digital channel now accounts for up to 30% of the total quieries.

  • Helpdesk
  • Marketing
Sheremetyevo International Airport
Problem

Sheremetyevo is a number one airport in Russia in terms of passenger traffic and one of the top ten largest airports in Europe. The messengers' mission was to provide a helpdesk to help solve passenger problems.

Solution

Helpdesk operates over two messengers, WhatsApp and Viber. The operators process the conversations around the clock in a single window. The new communication channel has proved to be in demand among the airport's clients: the helpdesk solved the problems of more than 25,000 passengers in two years.

  • Helpdesk
Permenergosbyt Energy company
Problem

Permenergosbyt is an electricity supplier in the Perm region. In order to make it easier for customers to submit meter readings, the company decided to receive these data via messengers.

Solution

Viber, WhatsApp, Telegram, Online Chat and VKontakte have been set up with a chat bot to help clints submit meter readings. Now, 60% of customers who contact the support team via messengers start sending their readings via the same channel. The number of such users increases by an average of 32% per month.

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