Chat2Desk capabilities
Chat2Desk adapts to the needs of your company. Choose the tools that will work best for you
Give your clients an opportunity to contact you effortlessly. No more searching all over the website: they can just click on a button and start a dialogue
Reply to clients and perform routine tasks automatically. Choose from a wide range of tools: chat bots, scripts, self-service menus, artificial intelligence. Let the operators take care of more important issues
Create and export reports within the Chat2Desk interface or link messengers to Google Analytics or Yandex. Metrics. Identify successful work scenarios, modify your strategy and reward the best employees.
We will customize the service for you and develop personalized solutions that will meet your company's needs
Give your clients an opportunity to contact you effortlessly. No more searching all over the website: they can just click on a button and start a dialogue
Reply to clients and perform routine tasks automatically. Choose from a wide range of tools: chat bots, scripts, self-service menus, artificial intelligence. Let the operators take care of more important issues
No more lost leads: integrate messengers directly to your CRM, such as:
- - amoCRM;
- - Bitrix24;
- - SalesapCRM;
- - Microsoft Dynamics 365;
- - bpm’online;
- - GenCRM;
- - Megaplan.
Follow the link to read an API description for implementing Chat2Desk to your local CRM.
Create and export reports within the Chat2Desk interface or link messengers to Google Analytics or Yandex. Metrics. Identify successful work scenarios, modify your strategy and reward the best employees.
We will customize the service for you and develop personalized solutions that will meet your company's needs
Our cases
We have helped many companies
Gazprom is a Russian energy company. To optimize internal processes, the company decided to implement an AI-based chat bot to the internal support system.
The Electra AI-based chat bot handles more than 50% of the first line questions and helps operators respond to other requests. At the same time, the bot keeps learning and is expected handle up to 70% of the first line questions in the future.
The company needed to unload the phone channel - it was the main way of communication between the company and its clients, and online chat accounted for only 1% of the dialogues. As a result, the average waiting time (AWT) was 4 minutes and 49 seconds and the Lost Call Rate (LCR) was 60%.
By connecting WhatsApp, Telegram and Live chat via Chat2Desk, the company unloaded the phone line. AWT dropped to 30 seconds and LCR reduced to 10%. Messengers now provide the round-the-clock support: operators process 40-50 thousand requests monthly. The digital channel now accounts for up to 30% of the total quieries.
Sheremetyevo is a number one airport in Russia in terms of passenger traffic and one of the top ten largest airports in Europe. The messengers' mission was to provide a helpdesk to help solve passenger problems.
Helpdesk operates over two messengers, WhatsApp and Viber. The operators process the conversations around the clock in a single window. The new communication channel has proved to be in demand among the airport's clients: the helpdesk solved the problems of more than 25,000 passengers in two years.
Permenergosbyt is an electricity supplier in the Perm region. In order to make it easier for customers to submit meter readings, the company decided to receive these data via messengers.
Viber, WhatsApp, Telegram, Online Chat and VKontakte have been set up with a chat bot to help clints submit meter readings. Now, 60% of customers who contact the support team via messengers start sending their readings via the same channel. The number of such users increases by an average of 32% per month.
