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Chat center for sales and support

Provide customer care in WhatsApp™ Business API, Instagram™, Telegram™, Facebook™ Messenger and free Online chat. 7 days of free trial.
Test period
Watch demo
Chat center interface
Introductory video
Introductory video
Watch this video to get to know the main Chat2Desk features.
Duration: 5 minutes

Objectives which Chat2Desk helps to reach

Sales and marketing
Get new clients via website, use new channels to promote your product and close deals straight in your CRM-system
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Advanced technical support
24/7 technical support will help you with any question about configuration and functioning of the system
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Business processes automation
Chatbots and AI will take over from 30% to 70% of requests and reduce the staff costs
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Try Chat2Desk for free
7 days free trial for each new messenger, free simple chat bot and 500 messages of a complex chat bot.
Test period
Watch demo
Helpdesk with Chat2Desk
Chat2Desk adapts to the needs of your company. Choose the tools that will work best for you
Chat bots and automation

Let the operators handle complex tasks — the program will do the routine

Customization on demand

Our programmers will develop a customized solution for you

Website widget

Add messengers, voice calls and social media to your widget

API integrations

Implement messengers to customer relationship management systems

Advanced analytics

Identify successful work scenarios and modify your strategy

Chat bots and automation
Answer your customers and manage routine automatically. Choose from a wide range of tools: chatbots, scripts, self-service menu, AI. Free up your operators for more important tasks. Learn more about self-service menu.
Customization on demand
We adapt the service for you and develop customized solutions that meet the needs of your company
Website widget
Give customers an easy way to contact you. No more searching for contacts all over the site: just click the button and start a dialog.
API integrations
No more lost leads: connect messengers directly to your CRM system.
Choose amoCRM; Bitrix24; SalesapCRM; Microsoft Dynamics 365; bpm’online; GenCRM; Megaplan; 1C-Enterprise.
Advanced analytics
Create reports inside Chat2Desk interface or connect messengers to Google Analytics and Yandex. Metrika. Identify winning work scenarios, adjust your strategy and reward successful employees.
How the operator sees it
PC and laptop

Operators can communicate via several messengers simultaneously from any browser

Android device

Full operator workstation in an Android smartphone Android

iOS device

IPhone app grants access to all functions required by the operator.

Integrations

API integrations of Chat2Desk with other cloud services
Chat2Desk Enterprise
Personal corporate solution increases communication speed and ensures data safety
  • Power BI
  • Active Directory
  • Salesforce
  • and other
Read more

Our cases

We have helped many companies
Permenergosbyt
Problem

Permenergosbyt is an electricity supplier in the Perm region. In order to make it easier for customers to submit meter readings, the company decided to receive these data via messengers.

Solution

Viber, WhatsApp, Telegram, Online Chat and VKontakte have been set up with a chat bot to help clients submit meter readings. Now, 60% of customers who contact the support team via messengers start sending their readings via the same channel. The number of such users increases by an average of 32% per month.

Read the case
Gemotest
Problem

Gemotest is one of the leading laboratories in Russia, which admits 5 million patients annually. The company needed a chat center to lighten the load on the operators since they couldn't cope with incoming calls.

Solution

The company connected WhatsApp, Viber, Instagram, VKontakte, Odnoklassniki and online chat. Thereby all the incoming requests spreaded out evenly across all the channels, which decreased the line hold time. Self-service menu helped the clients to solve their problems on their own. Templates, tags and scripts increased the operators' speed.

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GrowFood
Problem

The company needed to start receiving orders via messengers, get new clients using a new communication channel, collect feedback and set up a customer return mechanism.

Solution

Messengers help to attract 1700 new clients monthly and allow to process up to 35 thousand requests per month. And with the automatic mailings, the company is able to return clients, collect feedback and maintain the required level of product quality.

Read the case
Try Chat2Desk for free
7 days free trial for each new messenger, free simple chat bot and 500 messages of a complex chat bot.
Test period
Watch demo
Fresh news in our blog
Chat2Desk Enterprise — Comparing In-House and SaaS
Chat2Desk Enterprise — Comparing In-House and SaaS
There are two product use models offered by software developers to business. They are clouds and On-Premise. It is believed that clouds are simpler and cheaper, therefore preferred by small companies, while On-Premise or Enterprise is more suitable for large governmental organizations and banks. But is it true? Let us try to figure it out.
Reading time 15 minutes
WhatsApp Business API HSM templates: Creating and usage tutorial
WhatsApp Business API HSM templates: Creating and usage tutorial
One of the key advantages of WhatsApp Business API is the ability to start a conversation with a client. This is done via HSM templates. This article will tell what these are, how to create them and how to send them to your client.
Reading time 12 minutes