Chat center for sales and support

Provide customer care in WhatsApp™ Business API, Instagram™, Telegram™, Facebook™ Messenger and free Online chat. 7 days of free trial.

Chat center interface

Use messengers to work with customers

Manage each interaction with customers using chats and chatbots
Lead generation
Consultation
Invoice
Upsale
Support
Objectives which Chat2Desk
helps to reach
Sales and marketing

Get new clients via website, use new channels to promote your product and close deals straight in your CRM-system

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Advanced technical support

24/7 technical support will help you with any question about configuration and functioning of the system

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Business processes automation

Chatbots and AI will take over from 30% to 70% of requests and reduce the staff costs

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Register now
Get free 7 days trial period of any messenger
Introductory video
How the operator sees it
Screenshot of client’s dialogue
Screenshot of Operator’s working place
Screenshot of Operator’s mobile app
Integrations
API integrations of Chat2Desk with other cloud services
Helpdesk with Chat2Desk
Chat2Desk adapts to the needs of your company.
Choose the tools that will work best for you
Chat bots and automation

Reply to clients and perform routine tasks automatically. Choose from a wide range of tools: chat bots, scripts, self-service menus, artificial intelligence. Let the operators take care of more important issues. Learn more about the self-service menu.

Chat bots and automation
Customization on demand

We will customize the service for you and develop personalized solutions that will meet your company’s needs

Customization on demand
Website widget

Give your clients an opportunity to contact you effortlessly. No more searching all over the website: they can just click on a button and start a dialogue

Website widget
API integrations

No more lost leads: integrate messengers directly to your CRM. Ready integrations with:
amoCRM; bitrix24; SalesapCRM; Microsoft Dynamics 365; bpm’online; GenCRM; Megaplan; 1С:Enterprise.

API integrations
Advanced analytics

Create and export reports within the Chat2Desk interface or link messengers to Google Analytics or Yandex. Metrica. Identify successful work scenarios, modify your strategy and reward the best employees.

Advanced analytics
Chat bots and automation

Let the operators handle complex tasks — the program will do the routine

Customization on demand

Our programmers will develop a customized solution for you

Website widget

Add messengers, voice calls and social media to your widget

API integrations

Implement messengers to customer relationship management systems

Advanced analytics

Identify successful work scenarios and modify your strategy

Chat bots and automation

Reply to clients and perform routine tasks automatically. Choose from a wide range of tools: chat bots, scripts, self-service menus, artificial intelligence. Let the operators take care of more important issues. Learn more about the self-service menu.

Chat bots and automation
Customization on demand

We will customize the service for you and develop personalized solutions that will meet your company’s needs

Customization on demand
Website widget

Give your clients an opportunity to contact you effortlessly. No more searching all over the website: they can just click on a button and start a dialogue

Website widget
API integrations

No more lost leads: integrate messengers directly to your CRM. Ready integrations with:
amoCRM; bitrix24; SalesapCRM; Microsoft Dynamics 365; bpm’online; GenCRM; Megaplan; 1С:Enterprise.

API integrations
Advanced analytics

Create and export reports within the Chat2Desk interface or link messengers to Google Analytics or Yandex. Metrica. Identify successful work scenarios, modify your strategy and reward the best employees.

Advanced analytics

Chat2Desk Enterprise

Personal corporate solution increases communication speed and ensures data safety
Read more

Our cases

We have helped many companies

  • Helpdesk
Alma TV TV and internet provider
Problem

The company needed to unload the phone channel - it was the main way of communication between the company and its clients, and online chat accounted for only 1% of the dialogues. As a result, the average waiting time (AWT) was 4 minutes and 49 seconds and the lost call rate (LCR) was 60%.

Solution Hide
  • Helpdesk
  • Marketing
Sheremetyevo International Airport
Problem

Sheremetyevo is a number one airport in Russia in terms of passenger traffic and one of the top ten largest airports in Europe. The messengers' mission was to provide a helpdesk to help solve passenger problems.

Solution Hide
  • Helpdesk
Permenergosbyt Energy company
Problem

Permenergosbyt is an electricity supplier in the Perm region. In order to make it easier for customers to submit meter readings, the company decided to receive these data via messengers.

Solution Hide
  • Helpdesk
ckassa Payment system
Problem

The company started using Chat2Desk in the spring of 2019 to lighten the load on the call center, reduce costs and automate part of the work.

Solution Hide
  • Helpdesk
GrowFood Healthy food delivery service
Problem

The company needed to start receiving orders via messengers, get new clients using a new communication channel, collect feedback and set up a customer return mechanism.

Solution Hide
  • Helpdesk
  • Marketing
Magazin znaniy (Knowledge shop) Student paper writing service
Problem

Knowledge shop writes essays, term papers and graduation works for students. To optimize business processes the company needed to merge all the lines of written communication into one chat-centre.

Solution Hide
  • Helpdesk
  • Marketing
Myasnoy kult (Beef cult) Street food delivery service
Problem

The company faced the problem of customer reactivation after an abandoned cart: visitors chose the goods but left before completing the purchase. To solve the problem the company synchronised it's catalogue of goods with messengers.

Solution Hide
  • Helpdesk
Gazprom Global energy company
Problem

Gazprom is a Russian energy company. To optimize internal processes, the company decided to implement an AI-based chat bot to the internal support system.

Solution Hide
  • Helpdesk
Gemotest Medical laboratory
Problem

Gemotest is one of the leading laboratories in Russia, which admits 5 million patients annually. The company needed a chat center to lighten the load on the operators since they couldn't cope with incoming calls.

Solution Hide
Register now and get 7 days
of free Chat2Desk trial
Fresh news
in our blog
Updates, cases and articles
Named and concurred licenses: what to choose?

Chat2Desk offers two ways to pay for the number of operators. They are called named and concurrent license. In this article we’ll reveal how they differ and when you need them.

Read