Help desk

Let us tell you how AlmaTV reformed the call center into a high-grade contact center, revised the format of operators' work and received a bonus and more loyal customers.

Companies with a lot of customers are constantly searching for ways of process optimization. This article describes how to improve communication with customers – why a chat center is more profitable than a telephone, how to set up authentication via messengers, and why official WhatsApp is necessary.

Donskoy, a Rostov-on-Don cottage village developer, contacted the IDM (Indigo Digital&Marketing) agency to get leads from a dormant customer database. In this case we will explain, step by step, how IDM managed to implement a sales funnel on Telegram and WhatsApp to wake up inactive customers. All this was achieved using chatbots, one of the most efficient tools of Chat2Desk.

Business has enemies. They are competitors, hackers, or company’s own employees. Every company risks its data and its customers’ data. How to use Chat2Desk to avoid future conflicts and summons? Let us figure it out.

If you use Bitrix24 and plan to communicate with your customers via messenger, then this article is for you. We'll talk about integration of chat centre and CRM system. Such a combination integrates the strengths of Chat2Desk and Bitrix24 to form a convenient tool for business. What does it mean? Read on.

Powerful functions of WhatsApp Business API will not work on their own. In order to prevent this tool from useless idling, it is important that customers are familiarized with the new communication channel. This Article proposes seven ways of how to transfer requests to online space and to forget about such an issue as lost customers.

Complaint and suggestion books have finally lost their popularity, so the major players in FMCG-retail are looking for new ways to get feedback from customers. The executives of the Karusel retail chain have gone the way of messengers and increased the number of new customers by a factor of 5. We tell how they did it, and how Chat2Desk service helped in this.

In 2020, communication with the housing and utility sector still leaves a lot to be desired. Although technology has gone a long way ahead, there are still queues to pay utility bills and meter readings are transmitted over the phone. Permenergosbyt PJSC went the way of getting closer to consumers and connected a chat centre. What happened and what results they achieved is the subject of our new article.

Gemotest is one of the leading medical laboratories in Russia, receiving up to 5 million patients annually. The laboratory conducts tests for preventive examinations, hospitalizations and primary disease diagnostics. Recently, Gemotest has added the possibility of testing for coronavirus infection.

Messengers are capable of more than just selling and providing client support. Let's talk about the cases where usual tools help to solve unexpected tasks.