Help desk

How to use a help desk in chats to increase clients’ loyalty. Unite help desk systems with messengers WhatsApp™, Viber™, Telegram™!

How to Attract Customers to WhatsApp Using Links and QR Codes
Vsevolod Kustenko on 26.11.2020

Powerful functions of WhatsApp Business API will not work on their own. In order to prevent this tool from useless idling, it is important that customers are familiarized with the new communication channel. This Article proposes seven ways of how to transfer requests to online space and to forget about such an issue as lost customers.

Fresh look at messengers: new ways of using WhatsApp
Dilara Mamedova on 22.04.2020

Messengers are capable of more than just selling and providing client support. Let's talk about the cases where usual tools help to solve unexpected tasks.

Why a chat widget is a must-have for your website
Dilara Mamedova on 01.10.2019

"Leave a phone number and we'll call you back," we see this phrase on every other site. But here is a problem: clients don't call anymore, they text. It's time to follow them and install a chat widget.

Automated chat center in banking
Dilara Mamedova on 27.05.2019

Having an account blocked by a bank while being on vacation is hardly anybody’s dream holiday. So in case it happens it’s nice to be able to solve the problem remotely.

Why instant messaging is essential for your contact center
Dilara Mamedova on 08.04.2019

According to Forbes, only 50% of small businesses overcome a five-years milestone. The rest inevitably fails. Entrepreneurs must adjust to what client needs if they want to succeed.

New Ways to Grow Client’s Loyalty: Creating Help Desk in Messengers
Dilara Mamedova on 17.12.2018

The standard Help Desk associates with the IT Department. Chat2Desk extends the meaning of the term. Instant messengers allow now to use Help Desk service to solve any customer’s problem.