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How to communicate with customers in Bitrix24
How to communicate with customers in Bitrix24
If you use Bitrix24 and plan to communicate with your customers via messenger, then this article is for you. We'll talk about integration of chat centre and CRM system. Such a combination integrates the strengths of Chat2Desk and Bitrix24 to form a convenient tool for business. What does it mean? Read on.
Reading time: 6 minutes
How to Attract Customers to WhatsApp Using Links and QR Codes
How to Attract Customers to WhatsApp Using Links and QR Codes
Powerful functions of WhatsApp Business API will not work on their own. In order to prevent this tool from useless idling, it is important that customers are familiarized with the new communication channel. This Article proposes seven ways of how to transfer requests to online space and to forget about such an issue as lost customers.
Reading time: 7 minutes
Chat center for FMCG: the case of the Karusel retail chain
Chat center for FMCG: the case of the Karusel retail chain
Complaint and suggestion books have finally lost their popularity, so the major players in FMCG-retail are looking for new ways to get feedback from customers. The executives of the Karusel retail chain have gone the way of messengers and increased the number of new customers by a factor of 5. We tell how they did it, and how Chat2Desk service helped in this.
Reading time: 5 minutes
Chat center for the housing and utilities sector: the Permenergosbyt case
Chat center for the housing and utilities sector: the Permenergosbyt case
In 2020, communication with the housing and utility sector still leaves a lot to be desired. Although technology has gone a long way ahead, there are still queues to pay utility bills and meter readings are transmitted over the phone. Permenergosbyt PJSC went the way of getting closer to consumers and connected a chat centre. What happened and what results they achieved is the subject of our new article.
Reading time: 6 minutes
Case: how Gemotest has expanded its client base through messengers
Case: how Gemotest has expanded its client base through messengers
Gemotest is one of the leading medical laboratories in Russia, receiving up to 5 million patients annually. The laboratory conducts tests for preventive examinations, hospitalizations and primary disease diagnostics. Recently, Gemotest has added the possibility of testing for coronavirus infection.
Reading time: 7 minutes
Fresh look at messengers: new ways of using WhatsApp
Fresh look at messengers: new ways of using WhatsApp
Messengers are capable of more than just selling and providing client support. Let's talk about the cases where usual tools help to solve unexpected tasks.
Reading time: 4 minutes
How a healthy food delivery service has expanded sales funnel, increased conversion rates and increased customer base
How a healthy food delivery service has expanded sales funnel, increased conversion rates and increased customer base
Which is better for business: call centre or chat centre? We have prepared a case study for Grow Food, which will help you make the right choice. Learn what problem the sales department and helpdesk of a popular service encountered and what solution Chat2Desk team offered.
Reading time: 5 minutes
Why a chat widget is a must-have for your website
Why a chat widget is a must-have for your website
"Leave a phone number and we'll call you back," we see this phrase on every other site. But here is a problem: clients don't call anymore, they text. It's time to follow them and install a chat widget.
Reading time: 5 minutes
Automated chat center in banking
Automated chat center in banking
Having an account blocked by a bank while being on vacation is hardly anybody’s dream holiday. So in case it happens it’s nice to be able to solve the problem remotely.
Reading time: 6 minutes
Why instant messaging is essential for your contact center
Why instant messaging is essential for your contact center
According to Forbes, only 50% of small businesses overcome a five-years milestone. The rest inevitably fails. Entrepreneurs must adjust to what client needs if they want to succeed.
Reading time: 4 minutes