Cases

In this case study, we will describe how Klinika Fomina has managed to automate appointment confirmation and cancellation using WhatsApp and chatbots and to increase conversion.

Let us tell you how AlmaTV reformed the call center into a high-grade contact center, revised the format of operators' work and received a bonus and more loyal customers.

Donskoy, a Rostov-on-Don cottage village developer, contacted the IDM (Indigo Digital&Marketing) agency to get leads from a dormant customer database. In this case we will explain, step by step, how IDM managed to implement a sales funnel on Telegram and WhatsApp to wake up inactive customers. All this was achieved using chatbots, one of the most efficient tools of Chat2Desk.

How to start webinar funnels in messengers, warm up customers, and reach a 35 % conversion? Read on to learn how messenger marketing specialists from the Townsend digital agency manage to regularly attract potential students to webinars and collect applications for studying at the online university.

Complaint and suggestion books have finally lost their popularity, so the major players in FMCG-retail are looking for new ways to get feedback from customers. The executives of the Karusel retail chain have gone the way of messengers and increased the number of new customers by a factor of 5. We tell how they did it, and how Chat2Desk service helped in this.

In 2020, communication with the housing and utility sector still leaves a lot to be desired. Although technology has gone a long way ahead, there are still queues to pay utility bills and meter readings are transmitted over the phone. Permenergosbyt PJSC went the way of getting closer to consumers and connected a chat centre. What happened and what results they achieved is the subject of our new article.

Gemotest is one of the leading medical laboratories in Russia, receiving up to 5 million patients annually. The laboratory conducts tests for preventive examinations, hospitalizations and primary disease diagnostics. Recently, Gemotest has added the possibility of testing for coronavirus infection.

Which is better for business: call centre or chat centre? We have prepared a case study for Grow Food, which will help you make the right choice. Learn what problem the sales department and helpdesk of a popular service encountered and what solution Chat2Desk team offered.

Three fourths of internet customers leave products in the cart and never finish the payment*. Clients leave the website, shops lose the profit. We renewed e-commerce concept and solved the abandoned cart problem by synchronizing product catalog with messengers. Let us walk you through each step.