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Cases

Cases of chats and messengers successful using: costs reducing, fast request processing, customer base growing
Chat center for FMCG: the case of the Karusel retail chain
Chat center for FMCG: the case of the Karusel retail chain
Complaint and suggestion books have finally lost their popularity, so the major players in FMCG-retail are looking for new ways to get feedback from customers. The executives of the Karusel retail chain have gone the way of messengers and increased the number of new customers by a factor of 5. We tell how they did it, and how Chat2Desk service helped in this.
Reading time: 5 minutes
Chat center for the housing and utilities sector: the Permenergosbyt case
Chat center for the housing and utilities sector: the Permenergosbyt case
In 2020, communication with the housing and utility sector still leaves a lot to be desired. Although technology has gone a long way ahead, there are still queues to pay utility bills and meter readings are transmitted over the phone. Permenergosbyt PJSC went the way of getting closer to consumers and connected a chat centre. What happened and what results they achieved is the subject of our new article.
Reading time: 6 minutes
Case: how Gemotest has expanded its client base through messengers
Case: how Gemotest has expanded its client base through messengers
Gemotest is one of the leading medical laboratories in Russia, receiving up to 5 million patients annually. The laboratory conducts tests for preventive examinations, hospitalizations and primary disease diagnostics. Recently, Gemotest has added the possibility of testing for coronavirus infection.
Reading time: 7 minutes
How a healthy food delivery service has expanded sales funnel, increased conversion rates and increased customer base
How a healthy food delivery service has expanded sales funnel, increased conversion rates and increased customer base
Which is better for business: call centre or chat centre? We have prepared a case study for Grow Food, which will help you make the right choice. Learn what problem the sales department and helpdesk of a popular service encountered and what solution Chat2Desk team offered.
Reading time: 5 minutes
How messengers solved the abandoned cart problem
How messengers solved the abandoned cart problem
Three fourths of internet customers leave products in the cart and never finish the payment*. Clients leave the website, shops lose the profit. We renewed e-commerce concept and solved the abandoned cart problem by synchronizing product catalog with messengers. Let us walk you through each step.
Reading time: 5 minutes