Helpdesk
with Chat2Desk

Support your clients in their beloved messenger
Set up roles

Set up access rights of operators and supervisors

Advanced analytics

Use dashboards with reports to monitor the effectiveness of your work

Fast chat transfer

Transfer your chat to other specialists or departments

Internal comment

Leave internal comments to your colleagues in chats with clients

Mobile app

Keep in touch with clients even on business trip or when telecommuting

Set up roles

Set up access rights of operators and supervisors

Advanced analytics

Use dashboards with reports to monitor the effectiveness of your work

Fast chat transfer

Transfer your chat to other specialists or departments

Internal comment

Leave internal comments to your colleagues in chats with clients

Mobile app

Keep in touch with clients even on business trip or when telecommuting

Chat bots
Chat bots
Chat bots operate with common requests and provide your operators with extra time for greater tasks
«A new system of text messages processing reduced the burden of call-center voice channels. Clients started using multimedia channels more often»
Ekaterina Pavlova, Head of the Service Department at Trikolor TV
Send media files
Send media files
Exchange media files with your clients. Send them photos, videos and voice messages.
“Chat2Desk features helped to reduce manual work and transfer 50% of traffic from phone calls to chats. Because of the chat center we can analyse user experience and improve our work”
Andrey Rychkov, CEO of ckassa
Temlates for quick answers
Temlates for quick answers
Set up quick answers to speed up the operators replies.
“We increased the speed of clients’ messages processing because of the self-service menu and templates for operators of the chat center”
Dilmurat Zakirov, Head of IT Department at CJSC “Demir Kyrgyz International Bank”
Widget for a website
Widget for a website
Collect requests on your website, make connection with clients easier and raise your CTR
“The omnichannel approach helped to determine the most popular channels among our clients. The clients base faced 6 time growth within a year”
Artur Ponomarenko, the Head of Department of electronic communication at Grow Food
Chat bots
Chat bots operate with common requests and provide your operators with extra time for greater tasks
«A new system of text messages processing reduced the burden of call-center voice channels. Clients started using multimedia channels more often»
Ekaterina Pavlova, Head of the Service Department at Trikolor TV
Send media files
Exchange media files with your clients. Send them photos, videos and voice messages.
“Chat2Desk features helped to reduce manual work and transfer 50% of traffic from phone calls to chats. Because of the chat center we can analyse user experience and improve our work”
Andrey Rychkov, CEO of ckassa
Temlates for quick answers
Set up quick answers to speed up the operators replies.
“We increased the speed of clients’ messages processing because of the self-service menu and templates for operators of the chat center”
Dilmurat Zakirov, Head of IT Department at CJSC “Demir Kyrgyz International Bank”
Widget for a website
Collect requests on your website, make connection with clients easier and raise your CTR
“The omnichannel approach helped to determine the most popular channels among our clients. The clients base faced 6 time growth within a year”
Artur Ponomarenko, the Head of Department of electronic communication at Grow Food
Integrations
API integrations of Chat2Desk with other cloud services
Objectives which Chat2Desk
helps to reach
Right now this page is in progress, but soon we will publish it
Sales and marketing

Get new clients via website, use new channels to promote your product and close deals straight in your CRM-system

More
Right now this page is in progress, but soon we will publish it
Business processes automation

Chatbots and AI will take over from 30% to 70% of requests and reduce the staff costs

More
Register now
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Fresh news
in our blog
Updates, cases and articles
Artificial Intelligence for Business: Myths and Reality

"Computers take over the world", "Virtual mind steals workplaces"... Artificial intelligence is not yet a fully understandable technology, and therefore it gives rise to a lot of myths and speculations. So, before implementing AI in your business (or even evaluating its capabilities), you should figure out the truth yourself.

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