Hi! We are
Chat2Desk
We connect people and business via messengers
Chat2Desk: 10 years in the omnichannel market
and we won’t stop there
2015
- Start of working with WhatsApp™ and Viber™
- Start of working on Chat2Desk.com
- X5 Retail Group and Beeline test the service
2016
- Our first partners: Mexico, South Africa and Kazakhstan
- The launch of a standalone corporate Enterprise application
2017
- 150 partners around the world
- First version of the chatbot builder launched
- First CRM integrations
2018
- First retreat held in Mexico City
- Implementation of the global round-the-clock tech support
2019
- Moscow office is opened
- 100-million-processed-messages mark is reached
- Mobile app is launched
2020
- Growth during COVID-19
- Company transformation
2021
- Doubling the company growth
- Customere care department established
- Partner network expansion
2022
- Launch of an automated billing
- Half billion messages processed within a year
- Adapting to the crisis
2023
- Launch of the ticketing system
- New methods of user data protection introduced
- Implementation of SDK for third-party mobile applications
2024
- Implementation of a corporate messenger
- Introduction of global chat search
- Kanban board view in the ticketing system
- Redesign of the client card
Our principles
Do more than required
You work for results and exceed expectations. 
Learn, share & apply
You develop with the company, share knowledge and apply the best practices. 
Have fun!
You’re laughing, so you exist. And if depressed, you’ll get help. Map of our partners
70+
Employees in the
main office
main office
300+
Partners around
the world
the world
1600+
Customers around
the world
the world
Test period
Watch demo
Fresh news in our blog
How WhatsApp's Marketing Messages Lite API Cuts Costs and Boosts Campaign Performance
WhatsApp представил новый инструмент — Marketing Messages Lite API (MM Lite API). Рассказываем, как он помогает компаниям сократить расходы на рассылки в WhatsApp и сделать их эффективнее.
Published:16.01.2026
Reading time: 8 minutes
Chat2Desk updates: November 2025
What’s new in Chat2Desk, November 2025: automatic messenger onboarding, pinned chat messages, detailed active conversation analytics, balance alerts, and Gupshup-based onboarding for WhatsApp Business API.
Published:15.01.2026
Reading time: 6 minutes
Any questions?
Request a free consultation with a Chat2Desk expert
- Dive into a 7-day free trial
- Get an in-depth product tour and explore the chat center's features
- Discuss a customized solution tailored to your needs
- Learn how to effectively use broadcasts and chatbots
- Discover the secrets of messenger marketing
- Get assistance for your team to transition and adapt to our platform
Or contact us: +7 (812) 214-01-26
