Knowledge base
Operator configuration
- How many operators can I have in the system?
- How to add, delete or edit an operator?
- Forcible chat assignment
- How to create operator group and set priorities?
- What is operator status? How to change or check it?
- How to restrict switching to offline mode when chats are open?
- Operator evaluation
- Is it possible to add an independent expert as an operator?
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Features
- Automation
- Templates
- Create sets of filters and call them instantly from the menu
- Tags
- Mass operations
- Blacklist
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Messenger configuration
- Do you work with WhatsApp and Telegram groups?
- How to create a direct link to WhatsApp account?
- Disabling read reports in WhatsApp
- How to change the bot name in Telegram?
- How to change a bot's description in Telegram?
- How to set the bot's avatar in Telegram?
- How to change the bot info in Telegram?
- How to highlight text in Telegram?
- How to add online chat?
- How to highlight text in WhatsApp?
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Working with chats
- How to finish the chat?
- How to continue my chat with a client?
- What types of notifications can be set up?
- How to set notifications in browser?
- How to set notifications in OS?
- How to transfer a chat to another operator?
- How to make a chat unread?
- How to leave a message for other operators in a chat room?
- How to know the client’s number in Telegram and Facebook Messenger?
- Is it possible to send messages to a closed chat?
- How to understand that the client waits too long for an answer?
- How to find the right message in a chat?
- How to upload correspondence to my computer?
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Integrations
- API
- Chat2Desk and amoCRM integration
- Chat2Desk and Bitrix24 integration
- Why do you need integration with Bitrix24?
- How to set up Chat2Desk and Bitrix24 integration?
- Where can I get an API token?
- Which type of integration should I choose?
- How to set up an Open Channel?
- How to work with Business Processes in Bitrix24?
- What additional settings are available for integration with Bitrix24?
- Important features of integration with Bitrix24
- How to write first in Bitrix24?
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