Knowledge base
Getting started
Widget
Operator configuration
- How many operators can I have in the system?
- How to add, delete or edit an operator?
- How to create operator group and set priorities?
- Forcible chat assignment
- What is operator status? How to change or check it?
- How to restrict switching to offline mode when chats are open?
- Operator evaluation
- How to add an independent expert as an operator?
- Updating email for system access
Features
Messenger configuration
- Group chats on WhatsApp and Telegram
- How to create a direct link to WhatsApp account?
- Disabling read reports in WhatsApp
- How to change the bot name in Telegram?
- How to change a bot's description in Telegram?
- How to set the bot's avatar in Telegram?
- How to change the bot info in Telegram?
- How to highlight text in Telegram?
- How to add online chat?
- How to highlight text in WhatsApp?
- Transmit read status in numeric WhatsApp
Working with chats
Security and confidentiality
Solving problems
Mobile App
