Knowledge base
Getting started
Widget
Operator configuration
- How many operators can I have in the system?
- How to add, delete or edit an operator?
- How to create operator group and set priorities?
- Forcible chat assignment
- What is operator status? How to change or check it?
- How to restrict switching to offline mode when chats are open?
- Operator evaluation
- Is it possible to add an independent expert as an operator?
Features
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Automation
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Templates
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Tags
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Mass operations
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Other features
Connecting channel and messengers
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Channel
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Manuals
Messenger configuration
- Do you work with WhatsApp and Telegram groups?
- Do you work with group chats on WhatsApp and Telegram?
- How to create a direct link to WhatsApp account?
- Disabling read reports in WhatsApp
- How to change the bot name in Telegram?
- How to change a bot's description in Telegram?
- How to set the bot's avatar in Telegram?
- How to change the bot info in Telegram?
- How to highlight text in Telegram?
- How to add online chat?
- How to highlight text in WhatsApp?
Working with chats
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Common questions
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How to set notifications in browser?
Security and confidentiality
- What is two-factor authentication?
- How to enable two-factor authentication in Chat2Desk
- How to log in to your account using two-factor authentication
- Account security settings
- How does data transfer work?
- Do you store passwords?
- Do you guarantee that our numbers will not be blocked?
- How to turn off my Chat2Desk account?
- Technical support access
- Token change for Telegram API
Integrations
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Other integrations
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Chat2Desk and amoCRM integration
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Chat2Desk and Bitrix24 integration
Solving problems
Analytics
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General information about analytics
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Reports
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Analytics integration
Mobile App
