Chatbots for business

How to use chatbots in business to reduce costs? Chatbots for WhatsApp™, Viber™, Telegram™. Bot constructors instead of programming.

How to Automate HR Processes by Using Messengers
Polina Kudryashova on 19.11.2020

Advanced technologies would simplify staff recruitment in the next five years. It was stated by 81% of respondents in a study conducted by Kelly Services in 2015. The forecast has turned out to be correct. However, some companies prefer the old-fashioned way in 2020. They call their applicants and offer paper questionnaires. Chat2Desk has conducted its own study to understand how automation is going to help HR Departments in the coming years.

How messengers can help to upgrade a sales funnel
Dilara Mamedova on 12.01.2020

The term "sales funnel" has been invented by Elias St. Elmo Lewis. Little did he knew that 100 years later the messengers will fit perfectly into his concept. We do know that, and so we present you some ideas for increasing the conversion.

Top 10 useful Chat2Desk features
Dilara Mamedova on 24.12.2019

If you think that the functionality of a chat center is limited to receiving messages from clients and responding to them, you miss tons of opportunities. Here are some tips on what Chat2Desk features you should consider using and why.

A single chatbot for all messengers. Advantages of omnichannel for business process automation
Dilara Mamedova on 18.12.2019

Omnichannel and chatbots are made for each other. Combined, they provide clients with what they expects from communicating with the brand: comfort and efficiency. Let's find out why business needs it and how to make your chatbot work.

Chat-bot: 5 tips for cost savings
Dilara Mamedova on 17.09.2019

Unlike operators, chat bots don't eat lunches, get sick or go on vacation. But they should be used not only for the sake of convenience. According to Chatbots Magazine, bots save up to 30% of service costs.

Chat bots: three automation levels at Chat2Desk
Dilara Mamedova on 12.06.2019

Programs can consult clients and sell goods not worse than real people. Optimize your workflow and process more request with less employees. Chat2Desk reveals 3 ways to automate client communication.

Automated chat center in banking
Dilara Mamedova on 27.05.2019

Having an account blocked by a bank while being on vacation is hardly anybody’s dream holiday. So in case it happens it’s nice to be able to solve the problem remotely.