Chatbots for business

Let us tell you how AlmaTV reformed the call center into a high-grade contact center, revised the format of operators' work and received a bonus and more loyal customers.

Companies with a lot of customers are constantly searching for ways of process optimization. This article describes how to improve communication with customers – why a chat center is more profitable than a telephone, how to set up authentication via messengers, and why official WhatsApp is necessary.

Donskoy, a Rostov-on-Don cottage village developer, contacted the IDM (Indigo Digital&Marketing) agency to get leads from a dormant customer database. In this case we will explain, step by step, how IDM managed to implement a sales funnel on Telegram and WhatsApp to wake up inactive customers. All this was achieved using chatbots, one of the most efficient tools of Chat2Desk.

Advanced technologies would simplify staff recruitment in the next five years. It was stated by 81% of respondents in a study conducted by Kelly Services in 2015. The forecast has turned out to be correct. However, some companies prefer the old-fashioned way in 2020. They call their applicants and offer paper questionnaires. Chat2Desk has conducted its own study to understand how automation is going to help HR Departments in the coming years.

In 2020, communication with the housing and utility sector still leaves a lot to be desired. Although technology has gone a long way ahead, there are still queues to pay utility bills and meter readings are transmitted over the phone. Permenergosbyt PJSC went the way of getting closer to consumers and connected a chat centre. What happened and what results they achieved is the subject of our new article.

The term "sales funnel" has been invented by Elias St. Elmo Lewis. Little did he knew that 100 years later the messengers will fit perfectly into his concept. We do know that, and so we present you some ideas for increasing the conversion.

If you think that the functionality of a chat center is limited to receiving messages from clients and responding to them, you miss tons of opportunities. Here are some tips on what Chat2Desk features you should consider using and why.

Omnichannel and chatbots are made for each other. Combined, they provide clients with what they expects from communicating with the brand: comfort and efficiency. Let's find out why business needs it and how to make your chatbot work.

Unlike operators, chatbots don't eat lunches, get sick or go on vacation. But they should be used not only for the sake of convenience. According to Chatbots Magazine, bots save up to 30% of service costs.

Programs can consult clients and sell goods not worse than real people. Optimize your workflow and process more request with less employees. Chat2Desk reveals 3 ways to automate client communication.