Security is not just your concern
Cybersecurity basics
The reason for publishing this article is that cybercrime has tripled in 2024 compared to 2022. That's why we want to guide you about security measures when using Chat2Desk.
Cybersecurity is the methodology and practices of protecting networks and data from attackers. Mastering basic cybersecurity skills and knowledge helps you keep sensitive information safe.
The cornerstone of cybersecurity is the CIA triad:
- Confidentiality is the assurance that information is available only to authorized users.
- Integrity is the assurance that information has not been distorted or altered by an unauthorized person.
- Availability is the assurance that authorized users have full access to information at the times they need it.
Recommendations
Business unit managers and system administrators should focus on protecting corporate information and employee personal data.
These are financial data, names, addresses, and other personal information of employees. There are a few simple steps to keep them safe:
- Use only strong and unique passwords (long and non-descriptive).
- Use special password vaults.
- Change your passwords on a regular basis.
- When using e-mail, do not open suspicious links or attachments.
- Use licensed anti-malware software.
- Be careful when sharing personal data.
- Use privacy settings for your gadget or PC.
- Report any events that seem suspicious to you to the Security Service.
- Each employee should only be able to access the information they need.
- Remove accounts of employees who left the company.
- Do not share confidential data.
- Do not use open (public) networks to transmit confidential information.
Prepare rules, policies, and regulations requiring employees to follow these recommendations.
Chat2Desk security methods
Use Enterprise Private Network
Enterprise Private Network technology can make it easier to protect you and your internet connection.
Benefits of using Enterprise Private Network:
- Your personal traffic is encrypted and transmitted securely over the internet.
- If you use a Enterprise Private Network service, it gets extremely difficult for unauthorized people to access your data and correspondence.
- Enterprise Private Network protects you from most of the threats when using public and private Wi-Fi networks.
Use two-factor authentication
Two-factor authentication ensures that only you have access to your account.
The idea behind the approach is very simple: to enter somewhere, you need to confirm twice that you ARE you. And this can be done with the help of two “keys”, one of which you keep in your memory — this is your password. The other is the one you own (for example, by SMS to your personal phone number).
IP Address Filtering
Create a White-List of IP addresses for computers within your network. This will increase security and give you better control over employee data transfer.
Using these two methods together is perfect: create your own Enterprise Private Network. Give individual access to it to those employees who need it. Use an IP filter with multiple IP addresses.
This method will limit the availability of your resources to unauthorized individuals.
