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What is two-factor authentication?


Two-factor authentication is a method of verifying the identity of a person who requests access to a resource. The name comes from the fact that two of the three authentication factors are used for access. 

The factors are as follows:

  • What the person knows. It may be a password, PIN-code, a key phrase, such as mother's maiden name or the name of the first pet.
  • What the user owns. Usually it is a device that generates a one-time password to be entered when logging into an account. For example, Google Authenticator or similar.
  • What the user himself has. This includes biometric data. It's fingerprints, facial scans, behavioral scans, and more.

Chat2Desk also has two-factor authentication.

Users will receive a password and a one-time code from the authenticator application when logging into their account, if this option is enabled. Learn how to connect and configure it in this article.

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