Articles about chats and messengers

Read how chats and messengers can help your business.

Artificial Intelligence for Business: Myths and Reality
on 30.04.2020

"Computers take over the world", "Virtual mind steals workplaces"... Artificial intelligence is not yet a fully understandable technology, and therefore it gives rise to a lot of myths and speculations. So, before implementing AI in your business (or even evaluating its capabilities), you should figure out the truth yourself.

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7 ways to increase sales via messengers
on 27.04.2020

Higher profits do not always depend on a higher number of orders. Chances are, you have enough of them now, but the managers process them poorly. We will show how to improve the situation with the help of messengers.

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How messengers can help to upgrade a sales funnel
on 12.01.2020

The term "sales funnel" has been invented by Elias St. Elmo Lewis. Little did he knew that 100 years later the messengers will fit perfectly into his concept. We do know that, and so we present you some ideas for increasing the conversion.

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Top 10 useful Chat2Desk features
on 24.12.2019

If you think that the functionality of a chat center is limited to receiving messages from clients and responding to them, you miss tons of opportunities. Here are some tips on what Chat2Desk features you should consider using and why.

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A single chatbot for all messengers. Advantages of omnichannel for business process automation
on 18.12.2019

Omnichannel and chatbots are made for each other. Combined, they provide clients with what they expects from communicating with the brand: comfort and efficiency. Let's find out why business needs it and how to make your chatbot work.

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5 reasons why artificial intelligence is the future of contact centers
on 11.12.2019

Experts of Gartner consulting company predict that by 2020 85% of customer interactions with companies will be automated. The virtual assistant guarantees efficiency, convenience and reliability. We present five reasons why the future of contact centers is directly related to AI.

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How to Optimize eCommerce Sales on Instagram
on 24.10.2019

Processing business inquiries on Instagram using your smartphone is ancient history. It is time to leave the stone age behind and create a chat center where comments and Direct messages are processed in a single window.

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