Articles about chats and messengers

There are two product use models offered by software developers to business. They are clouds and On-Premise. It is believed that clouds are simpler and cheaper, therefore preferred by small companies, while On-Premise or Enterprise is more suitable for large governmental organizations and banks. But is it true? Let us try to figure it out.

One of the key advantages of WhatsApp Business API is the ability to start a conversation with a client. This is done via HSM templates. This article will tell what these are, how to create them and how to send them to your client.

Chat2Desk offers two ways to pay for the number of operators. They are called named and concurrent license. In this article we’ll reveal how they differ and when you need them.

WhatsApp has been actively working on the business line in recent years. Following WhatsApp Business, WhatsApp Business API was developed. Although the latter product was issued more than a year ago, businessmen still try to figure out the difference between the two and make the best choice. Let us discuss it together.

Contact centers have changed dramatically over the last decade. Messengers have taken up a huge part of requests. Now an increasing number of employees prefers working from home rather than in a large open space. The changes have affected employee efficiency measurement methods. This Article describes KPIs to be used for measuring the activities of remote contact center operators.

WhatsApp™ Business API was released just over a year ago but has ceased to be a service “for the few.” It is still difficult to get a precious green tick but other functions are stable and the official account of the world’s most popular messenger is becoming available for almost everyone.

A telephone conversation is a convenient means to contact a customer for the first time. But it does not guarantee long-term success at the contemporary pace of life. Meet the WhatsApp Business Card — a tool which turns a one-time call into regular contact.

Powerful functions of WhatsApp Business API will not work on their own. In order to prevent this tool from useless idling, it is important that customers are familiarized with the new communication channel. This Article proposes seven ways of how to transfer requests to online space and to forget about such an issue as lost customers.

People love messengers. 65% of Millennials and Generation Z prefer messages rather than calls or e-mails. Business needs contemporary tools working in the new communication channel. That is why we have created sales funnels.

Advanced technologies would simplify staff recruitment in the next five years. It was stated by 81% of respondents in a study conducted by Kelly Services in 2015. The forecast has turned out to be correct. However, some companies prefer the old-fashioned way in 2020. They call their applicants and offer paper questionnaires. Chat2Desk has conducted its own study to understand how automation is going to help HR Departments in the coming years.