Articles about chats and messengers

WhatsApp Business API is an assistant that provides a full-fledged communication of the company with its clients with no restrictions on outgoing messages. Users often have difficulties with the connection and configuration of the WhatsApp business API. Please read the guide through all the required steps and get ready to go straight to validation.

Companies with a lot of customers are constantly searching for ways of process optimization. This article describes how to improve communication with customers – why a chat center is more profitable than a telephone, how to set up authentication via messengers, and why official WhatsApp is necessary.

New prices for WhatsApp Business API sessions will kick in on June 1, 2023. What changes, and how it impacts the usual scenarios, let's find it out in this article.

Business has enemies. They are competitors, hackers, or company’s own employees. Every company risks its data and its customers’ data. How to use Chat2Desk to avoid future conflicts and summons? Let us figure it out.

There are two product use models offered by software developers to business. They are clouds and On-Premise. It is believed that clouds are simpler and cheaper, therefore preferred by small companies, while On-Premise or Enterprise is more suitable for large governmental organizations and banks. But is it true? Let us try to figure it out.

One of the key advantages of WhatsApp Business API is the ability to start a conversation with a client. This is done via HSM templates. This article will tell what these are, how to create them and how to send them to your client.

Chat2Desk offers two ways to pay for the number of operators. They are called named and concurrent license. In this article we’ll reveal how they differ and when you need them.

If you use Bitrix24 and plan to communicate with your customers via messenger, then this article is for you. We'll talk about integration of chat centre and CRM system. Such a combination integrates the strengths of Chat2Desk and Bitrix24 to form a convenient tool for business. What does it mean? Read on.

WhatsApp has been actively working on the business line in recent years. Following WhatsApp Business, WhatsApp Business API was developed. Although the latter product was issued more than a year ago, businessmen still try to figure out the difference between the two and make the best choice. Let us discuss it together.

Contact centers have changed dramatically over the last decade. Messengers have taken up a huge part of requests. Now an increasing number of employees prefers working from home rather than in a large open space. The changes have affected employee efficiency measurement methods. This Article describes KPIs to be used for measuring the activities of remote contact center operators.