Articles

How messengers can help to upgrade a sales funnel
Dilara Mamedova on 12.01.2020

The term "sales funnel" has been invented by Elias St. Elmo Lewis. Little did he knew that 100 years later the messengers will fit perfectly into his concept. We do know that, and so we present you some ideas for increasing the conversion.

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Top 10 useful Chat2Desk features
Dilara Mamedova on 24.12.2019

If you think that the functionality of a chat center is limited to receiving messages from clients and responding to them, you miss tons of opportunities. Here are some tips on what Chat2Desk features you should consider using and why.

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A single chatbot for all messengers. Advantages of omnichannel for business process automation
Dilara Mamedova on 18.12.2019

Omnichannel and chatbots are made for each other. Combined, they provide clients with what they expects from communicating with the brand: comfort and efficiency. Let's find out why business needs it and how to make your chatbot work.

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5 reasons why artificial intelligence is the future of contact centers
Dilara Mamedova on 11.12.2019

Experts of Gartner consulting company predict that by 2020 85% of customer interactions with companies will be automated. The virtual assistant guarantees efficiency, convenience and reliability. We present five reasons why the future of contact centers is directly related to AI.

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How to Optimize eCommerce Sales on Instagram
Dilara Mamedova on 24.10.2019

Processing business inquiries on Instagram using your smartphone is ancient history. It is time to leave the stone age behind and create a chat center where comments and Direct messages are processed in a single window.

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Why a chat widget is a must-have for your website
Dilara Mamedova on 01.10.2019

"Leave a phone number and we'll call you back," we see this phrase on every other site. But here is a problem: clients don't call anymore, they text. It's time to follow them and install a chat widget.

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