Automation

Chat2Desk introduces a solution to automate the communication with clients in chats. Use Artificial Intelligence, chatbots and sales funnels.

How to Change the KPI System for Remote Contact Center Employees
Dilara Mamedova on 15.01.2021

Contact centers have changed dramatically over the last decade. Messengers have taken up a huge part of requests. Now an increasing number of employees prefers working from home rather than in a large open space. The changes have affected employee efficiency measurement methods. This Article describes KPIs to be used for measuring the activities of remote contact center operators.

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A Customer in a Funnel — Complete Sales Funnel Setup Instructions
Dilara Mamedova on 20.11.2020

People love messengers. 65% of Millennials and Generation Z prefer messages rather than calls or e-mails. Business needs contemporary tools working in the new communication channel. That is why we have created sales funnels.

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How to Automate HR Processes by Using Messengers
Polina Kudryashova on 19.11.2020

Advanced technologies would simplify staff recruitment in the next five years. It was stated by 81% of respondents in a study conducted by Kelly Services in 2015. The forecast has turned out to be correct. However, some companies prefer the old-fashioned way in 2020. They call their applicants and offer paper questionnaires. Chat2Desk has conducted its own study to understand how automation is going to help HR Departments in the coming years.

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Artificial Intelligence for Business: Myths and Reality
Dilara Mamedova on 30.04.2020

"Computers take over the world", "Virtual mind steals workplaces"... Artificial intelligence is not yet a fully understandable technology, and therefore it gives rise to a lot of myths and speculations. So, before implementing AI in your business (or even evaluating its capabilities), you should figure out the truth yourself.

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7 ways to increase sales via messengers
Dilara Mamedova on 27.04.2020

Higher profits do not always depend on a higher number of orders. Chances are, you have enough of them now, but the managers process them poorly. We will show how to improve the situation with the help of messengers.

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How messengers can help to upgrade a sales funnel
Dilara Mamedova on 12.01.2020

The term "sales funnel" has been invented by Elias St. Elmo Lewis. Little did he knew that 100 years later the messengers will fit perfectly into his concept. We do know that, and so we present you some ideas for increasing the conversion.

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Top 10 useful Chat2Desk features
Dilara Mamedova on 24.12.2019

If you think that the functionality of a chat center is limited to receiving messages from clients and responding to them, you miss tons of opportunities. Here are some tips on what Chat2Desk features you should consider using and why.

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