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Automation

Chat2Desk introduces a solution to automate the communication with clients in chats. Use Artificial Intelligence, chatbots and sales funnels.
How to Change the KPI System for Remote Contact Center Employees
How to Change the KPI System for Remote Contact Center Employees
Contact centers have changed dramatically over the last decade. Messengers have taken up a huge part of requests. Now an increasing number of employees prefers working from home rather than in a large open space. The changes have affected employee efficiency measurement methods. This Article describes KPIs to be used for measuring the activities of remote contact center operators.
Reading time 13 minutes
A Customer in a Funnel — Complete Sales Funnel Setup Instructions
A Customer in a Funnel — Complete Sales Funnel Setup Instructions
People love messengers. 65% of Millennials and Generation Z prefer messages rather than calls or e-mails. Business needs contemporary tools working in the new communication channel. That is why we have created sales funnels.
Reading time 11 minutes
How to Automate HR Processes by Using Messengers
How to Automate HR Processes by Using Messengers
Advanced technologies would simplify staff recruitment in the next five years. It was stated by 81% of respondents in a study conducted by Kelly Services in 2015. The forecast has turned out to be correct. However, some companies prefer the old-fashioned way in 2020. They call their applicants and offer paper questionnaires. Chat2Desk has conducted its own study to understand how automation is going to help HR Departments in the coming years.
Reading time 11 minutes
Artificial Intelligence for Business: Myths and Reality
Artificial Intelligence for Business: Myths and Reality
"Computers take over the world", "Virtual mind steals workplaces"... Artificial intelligence is not yet a fully understandable technology, and therefore it gives rise to a lot of myths and speculations. So, before implementing AI in your business (or even evaluating its capabilities), you should figure out the truth yourself.
Reading time 5 minutes
7 ways to increase sales via messengers
7 ways to increase sales via messengers
Higher profits do not always depend on a higher number of orders. Chances are, you have enough of them now, but the managers process them poorly. We will show how to improve the situation with the help of messengers.
Reading time 9 minutes
How messengers can help to upgrade a sales funnel
How messengers can help to upgrade a sales funnel
The term "sales funnel" has been invented by Elias St. Elmo Lewis. Little did he knew that 100 years later the messengers will fit perfectly into his concept. We do know that, and so we present you some ideas for increasing the conversion.
Reading time 5 minutes
Top 10 useful Chat2Desk features
Top 10 useful Chat2Desk features
If you think that the functionality of a chat center is limited to receiving messages from clients and responding to them, you miss tons of opportunities. Here are some tips on what Chat2Desk features you should consider using and why.
Reading time 9 minutes
A single chatbot for all messengers. Advantages of omnichannel for business process automation
A single chatbot for all messengers. Advantages of omnichannel for business process automation
Omnichannel and chatbots are made for each other. Combined, they provide clients with what they expects from communicating with the brand: comfort and efficiency. Let's find out why business needs it and how to make your chatbot work.
Reading time 6 minutes
5 reasons why artificial intelligence is the future of contact centers
5 reasons why artificial intelligence is the future of contact centers
Experts of Gartner consulting company predict that by 2020 85% of customer interactions with companies will be automated. The virtual assistant guarantees efficiency, convenience and reliability. We present five reasons why the future of contact centers is directly related to AI.
Reading time 5 minutes
How to Optimize eCommerce Sales on Instagram
How to Optimize eCommerce Sales on Instagram
Processing business inquiries on Instagram using your smartphone is ancient history. It is time to leave the stone age behind and create a chat center where comments and Direct messages are processed in a single window.
Reading time 5 minutes