Chat2Desk introduces a solution to automate the communication with clients in chats. Use Artificial Intelligence, chatbots and sales funnels.
Contact centers have changed dramatically over the last decade. Messengers have taken up a huge part of requests. Now an increasing number of employees prefers working from home rather than in a large open space. The changes have affected employee efficiency measurement methods. This Article describes KPIs to be used for measuring the activities of remote contact center operators.Read
People love messengers. 65% of Millennials and Generation Z prefer messages rather than calls or e-mails. Business needs contemporary tools working in the new communication channel. That is why we have created sales funnels.Read
Advanced technologies would simplify staff recruitment in the next five years. It was stated by 81% of respondents in a study conducted by Kelly Services in 2015. The forecast has turned out to be correct. However, some companies prefer the old-fashioned way in 2020. They call their applicants and offer paper questionnaires. Chat2Desk has conducted its own study to understand how automation is going to help HR Departments in the coming years.Read
"Computers take over the world", "Virtual mind steals workplaces"... Artificial intelligence is not yet a fully understandable technology, and therefore it gives rise to a lot of myths and speculations. So, before implementing AI in your business (or even evaluating its capabilities), you should figure out the truth yourself.Read