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Chat2Desk blog

Read our news and articles about chats and messengers. Learn how to use them in business to increase sales and reduce costs.
Fresh look at messengers: new ways of using WhatsApp
Fresh look at messengers: new ways of using WhatsApp
Messengers are capable of more than just selling and providing client support. Let's talk about the cases where usual tools help to solve unexpected tasks.
Published:22.04.2020
Reading time: 4 minutes
How a healthy food delivery service has expanded sales funnel, increased conversion rates and increased customer base
How a healthy food delivery service has expanded sales funnel, increased conversion rates and increased customer base
Which is better for business: call centre or chat centre? We have prepared a case study for Grow Food, which will help you make the right choice. Learn what problem the sales department and helpdesk of a popular service encountered and what solution Chat2Desk team offered.
Published:09.04.2020
Reading time: 5 minutes
How messengers can help to upgrade a sales funnel
How messengers can help to upgrade a sales funnel
The term "sales funnel" has been invented by Elias St. Elmo Lewis. Little did he knew that 100 years later the messengers will fit perfectly into his concept. We do know that, and so we present you some ideas for increasing the conversion.
Published:12.01.2020
Reading time: 5 minutes
Top 10 useful Chat2Desk features
Top 10 useful Chat2Desk features
If you think that the functionality of a chat center is limited to receiving messages from clients and responding to them, you miss tons of opportunities. Here are some tips on what Chat2Desk features you should consider using and why.
Published:24.12.2019
Reading time: 9 minutes
A single chatbot for all messengers. Advantages of omnichannel for business process automation
A single chatbot for all messengers. Advantages of omnichannel for business process automation
Omnichannel and chatbots are made for each other. Combined, they provide clients with what they expects from communicating with the brand: comfort and efficiency. Let's find out why business needs it and how to make your chatbot work.
Published:18.12.2019
Reading time: 6 minutes
5 reasons why artificial intelligence is the future of contact centers
5 reasons why artificial intelligence is the future of contact centers
Experts of Gartner consulting company predict that by 2020 85% of customer interactions with companies will be automated. The virtual assistant guarantees efficiency, convenience and reliability. We present five reasons why the future of contact centers is directly related to AI.
Published:11.12.2019
Reading time: 5 minutes
How to Optimize eCommerce Sales on Instagram*
How to Optimize eCommerce Sales on Instagram*
Processing business inquiries on Instagram* using your smartphone is ancient history. It is time to leave the stone age behind and create a chat center where comments and Direct messages are processed in a single window.
Published:24.10.2019
Reading time: 5 minutes
Why a chat widget is a must-have for your website
Why a chat widget is a must-have for your website
"Leave a phone number and we'll call you back," we see this phrase on every other site. But here is a problem: clients don't call anymore, they text. It's time to follow them and install a chat widget.
Published:01.10.2019
Reading time: 5 minutes
Chatbot: 5 tips for cost savings
Chatbot: 5 tips for cost savings
Unlike operators, chatbots don't eat lunches, get sick or go on vacation. But they should be used not only for the sake of convenience. According to Chatbots Magazine, bots save up to 30% of service costs.
Published:17.09.2019
Reading time: 6 minutes
Advantages of the omnichannel strategy
Advantages of the omnichannel strategy
You can hardly imagine shopping without a mobile phone nowadays. And if clients cannot contact your company the way they want to, i.e. text in Facebook* and Viber or make an actual phone call, you lose them. Omnichannel strategy is no longer a trend, it is a necessity.
Published:18.06.2019
Reading time: 6 minutes