Chat2Desk blog

Artificial Intelligence for Business: Myths and Reality
Dilara Mamedova on 30.04.2020

"Computers take over the world", "Virtual mind steals workplaces"... Artificial intelligence is not yet a fully understandable technology, and therefore it gives rise to a lot of myths and speculations. So, before implementing AI in your business (or even evaluating its capabilities), you should figure out the truth yourself.

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Automated chat center in banking
Dilara Mamedova on 27.05.2019

Having an account blocked by a bank while being on vacation is hardly anybody’s dream holiday. So in case it happens it’s nice to be able to solve the problem remotely.

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5 reasons to integrate AI to messengers
Dilara Mamedova on 27.05.2019

A perfect help desk officer works round-the-clock, learns from his experience and can do without a paycheck. Chat2Desk found a fitting hard worker and is ready to implement it to your business. Get artificial intelligence to process the requests your clients send you.

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Why instant messaging is essential for your contact center
Dilara Mamedova on 08.04.2019

According to Forbes, only 50% of small businesses overcome a five-years milestone. The rest inevitably fails. Entrepreneurs must adjust to what client needs if they want to succeed.

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How messengers solved the abandoned cart problem
Dilara Mamedova on 08.04.2019

Three fourths of internet customers leave products in the cart and never finish the payment*. Clients leave the website, shops lose the profit. We renewed e-commerce concept and solved the abandoned cart problem by synchronizing product catalog with messengers. Let us walk you through each step.

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New Ways to Grow Client’s Loyalty: Creating Help Desk in Messengers
Dilara Mamedova on 17.12.2018

The standard Help Desk associates with the IT Department. Chat2Desk extends the meaning of the term. Instant messengers allow now to use Help Desk service to solve any customer’s problem.

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