Chat2Desk blog

Essential Chat2Desk features introduced in August 2023.

Let us tell you how AlmaTV reformed the call center into a high-grade contact center, revised the format of operators' work and received a bonus and more loyal customers.

Companies with a lot of customers are constantly searching for ways of process optimization. This article describes how to improve communication with customers – why a chat center is more profitable than a telephone, how to set up authentication via messengers, and why official WhatsApp is necessary.

Chat2Desk features that came out in July 2023.

Donskoy, a Rostov-on-Don cottage village developer, contacted the IDM (Indigo Digital&Marketing) agency to get leads from a dormant customer database. In this case we will explain, step by step, how IDM managed to implement a sales funnel on Telegram and WhatsApp to wake up inactive customers. All this was achieved using chatbots, one of the most efficient tools of Chat2Desk.

Chat2Desk features that came out in June 2023.

Chat2Desk features that came out in May 2023.

Essential Chat2Desk features introduced in February 2023.

How to start webinar funnels in messengers, warm up customers, and reach a 35 % conversion? Read on to learn how messenger marketing specialists from the Townsend digital agency manage to regularly attract potential students to webinars and collect applications for studying at the online university.

Essential Chat2Desk features introduced in January 2023.