Chat2Desk blog

Call recording and transcription, default outbound numbers, broadcast balance checks, stories for Telegram and WhatsApp, and WhatsApp catalog product messages: see what’s new in Chat2Desk’s April release.

SIP lines in telephony, chat status filters in broadcasts, auto-assignment preview, response time analytics, Telegram read status control, and Public API updates: here’s what changed in Chat2Desk this March.

Telephony updates, dialog analytics, and monthly packages: see what’s new in Chat2Desk’s February release.

Telegram dialog initiation by username and ID, new API events, and more: see what’s new in Chat2Desk’s January release.

WhatsApp представил новый инструмент — Marketing Messages Lite API (MM Lite API). Рассказываем, как он помогает компаниям сократить расходы на рассылки в WhatsApp и сделать их эффективнее.

What’s new in Chat2Desk, November 2025: automatic messenger onboarding, pinned chat messages, detailed active conversation analytics, balance alerts, and Gupshup-based onboarding for WhatsApp Business API.

Hot Chat2Desk features came out in September 2025.

Hot Chat2Desk features came out in August 2025.

Hot Chat2Desk features came out in June 2025.

New prices for WhatsApp Business API sessions will kick in on July 1, 2025. What changes, and how it impacts the usual scenarios, let's find it out in this article.