How to work with WhatsApp Business API templates (WhatsApp CM.com)
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- How to work with WhatsApp Business API templates?
- How to work with WhatsApp Business API templates (WhatsApp CM.com)
How to send HSM-template to a client?
To send an HSM template to a client, use a specially generated message in Chat2Desk consisting of several lines. Use the Shift + Enter combination to break the line.
An example of WhatsApp Business API template usage is shown in the table:
| Line number | Content | Example |
| Line 1 | @HSM@ Due to this mark Chat2Desk understands that the operator is sending an HSM template, but not the random message | @HSM@ |
| Line 2 | Template_name|Language
The second line is for the template name. This is a Facebook* template name. Contact your WhatsApp Business API provider for template names. After the name there is a template language divided by a vertical line. If you don’t stipulate the language or the language is not supported, the template will not be sent. Languages: en – English, ru – Russian, etc. | @HSM@ template_name|en |
| Line 3 | Mr. Swanson The first variable in the template. If there are no variables in the template, don’t fill them. | @HSM@ template_name|en Mr. Swanson |
| Line 4 | 1703 The second variable in the template. Each variable value should be written on the new line of the template | @HSM@ template_name|ru Mr. Swanson 1703 |
If the template contains variables and they are not specified in the message, such template will not be sent.
So, if there is a template with the name "first_contact_1", which informs the client about the result of consideration of his request type:
Dear client! My name is {1}. Your appeal {2} has been reviewed and a positive decision has been made.
Sending the following message from Chat2Desk:
The client will receive a message of the following kind:
Dear client! My name is John. Your appeal №1121 has been reviewed and a positive decision has been made.
We recommend you to create templates for quick answers in Chat2Desk with the required fields in Settings > Templates. When sending such a template to the operator, you will only need to replace the values of the variable fields on the corresponding lines of the template.
Sending media HSM-template
WhatsApp Business API provider CM.com allows sending media templates with attachments: photos, documents, contacts, etc. to customers.
After the media template is created and approved in CM.com personal account, you can send it from Chat2Desk using required parameters and an additional variable |media:
We recommend you to create templates for quick answers in Chat2Desk with the required fields in Settings > Templates. When sending such a template to the operator, you will only need to replace the values of the variable fields on the corresponding lines of the template.
