Help desk

Which is better for business: call centre or chat centre? We have prepared a case study for Grow Food, which will help you make the right choice. Learn what problem the sales department and helpdesk of a popular service encountered and what solution Chat2Desk team offered.

"Leave a phone number and we'll call you back," we see this phrase on every other site. But here is a problem: clients don't call anymore, they text. It's time to follow them and install a chat widget.

Having an account blocked by a bank while being on vacation is hardly anybody’s dream holiday. So in case it happens it’s nice to be able to solve the problem remotely.

According to Forbes, only 50% of small businesses overcome a five-years milestone. The rest inevitably fails. Entrepreneurs must adjust to what client needs if they want to succeed.

The standard Help Desk associates with the IT Department. Chat2Desk extends the meaning of the term. Instant messengers allow now to use Help Desk service to solve any customer’s problem.