Articles about chats and messengers

Named and concurred licenses: what to choose?
Vsevolod Kustenko on 31.08.2021

Chat2Desk offers two ways to pay for the number of operators. They are called named and concurrent license. In this article we’ll reveal how they differ and when you need them.

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Chat bots: three automation levels at Chat2Desk
Dilara Mamedova on 12.06.2019

Programs can consult clients and sell goods not worse than real people. Optimize your workflow and process more request with less employees. Chat2Desk reveals 3 ways to automate client communication.

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What’s a messenger funnel and how does it operate
Dilara Mamedova on 04.06.2019

Instead of doing the same routine over and over again, a marketer can automate the process and go eat a bagel.

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Automated chat center in banking
Dilara Mamedova on 27.05.2019

Having an account blocked by a bank while being on vacation is hardly anybody’s dream holiday. So in case it happens it’s nice to be able to solve the problem remotely.

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5 reasons to integrate AI to messengers
Dilara Mamedova on 27.05.2019

A perfect help desk officer works round-the-clock, learns from his experience and can do without a paycheck. Chat2Desk found a fitting hard worker and is ready to implement it to your business. Get artificial intelligence to process the requests your clients send you.

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Why instant messaging is essential for your contact center
Dilara Mamedova on 08.04.2019

According to Forbes, only 50% of small businesses overcome a five-years milestone. The rest inevitably fails. Entrepreneurs must adjust to what client needs if they want to succeed.

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New Ways to Grow Client’s Loyalty: Creating Help Desk in Messengers
Dilara Mamedova on 17.12.2018

The standard Help Desk associates with the IT Department. Chat2Desk extends the meaning of the term. Instant messengers allow now to use Help Desk service to solve any customer’s problem.

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