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Articles about chats and messengers

Read how chats and messengers can help your business.
Top 10 useful Chat2Desk features
Top 10 useful Chat2Desk features
If you think that the functionality of a chat center is limited to receiving messages from clients and responding to them, you miss tons of opportunities. Here are some tips on what Chat2Desk features you should consider using and why.
Published:24.12.2019
Reading time: 9 minutes
A single chatbot for all messengers. Advantages of omnichannel for business process automation
A single chatbot for all messengers. Advantages of omnichannel for business process automation
Omnichannel and chatbots are made for each other. Combined, they provide clients with what they expects from communicating with the brand: comfort and efficiency. Let's find out why business needs it and how to make your chatbot work.
Published:18.12.2019
Reading time: 6 minutes
5 reasons why artificial intelligence is the future of contact centers
5 reasons why artificial intelligence is the future of contact centers
Experts of Gartner consulting company predict that by 2020 85% of customer interactions with companies will be automated. The virtual assistant guarantees efficiency, convenience and reliability. We present five reasons why the future of contact centers is directly related to AI.
Published:11.12.2019
Reading time: 5 minutes
How to Optimize eCommerce Sales on Instagram*
How to Optimize eCommerce Sales on Instagram*
Processing business inquiries on Instagram* using your smartphone is ancient history. It is time to leave the stone age behind and create a chat center where comments and Direct messages are processed in a single window.
Published:24.10.2019
Reading time: 5 minutes
Why a chat widget is a must-have for your website
Why a chat widget is a must-have for your website
"Leave a phone number and we'll call you back," we see this phrase on every other site. But here is a problem: clients don't call anymore, they text. It's time to follow them and install a chat widget.
Published:01.10.2019
Reading time: 5 minutes
Chatbot: 5 tips for cost savings
Chatbot: 5 tips for cost savings
Unlike operators, chatbots don't eat lunches, get sick or go on vacation. But they should be used not only for the sake of convenience. According to Chatbots Magazine, bots save up to 30% of service costs.
Published:17.09.2019
Reading time: 6 minutes
Advantages of the omnichannel strategy
Advantages of the omnichannel strategy
You can hardly imagine shopping without a mobile phone nowadays. And if clients cannot contact your company the way they want to, i.e. text in Facebook* and Viber or make an actual phone call, you lose them. Omnichannel strategy is no longer a trend, it is a necessity.
Published:18.06.2019
Reading time: 6 minutes
Chat bots: three automation levels at Chat2Desk
Chat bots: three automation levels at Chat2Desk
Programs can consult clients and sell goods not worse than real people. Optimize your workflow and process more request with less employees. Chat2Desk reveals 3 ways to automate client communication.
Published:12.06.2019
Reading time: 4 minutes
What’s a messenger funnel and how does it operate
What’s a messenger funnel and how does it operate
Instead of doing the same routine over and over again, a marketer can automate the process and go eat a bagel.
Published:04.06.2019
Reading time: 5 minutes
Automated chat center in banking
Automated chat center in banking
Having an account blocked by a bank while being on vacation is hardly anybody’s dream holiday. So in case it happens it’s nice to be able to solve the problem remotely.
Published:27.05.2019
Reading time: 6 minutes