Articles about chats and messengers

Named and concurred licenses: what to choose?
Vsevolod Kustenko on 31.08.2021

Chat2Desk offers two ways to pay for the number of operators. They are called named and concurrent license. In this article we’ll reveal how they differ and when you need them.

A single chatbot for all messengers. Advantages of omnichannel for business process automation
Dilara Mamedova on 18.12.2019

Omnichannel and chatbots are made for each other. Combined, they provide clients with what they expects from communicating with the brand: comfort and efficiency. Let's find out why business needs it and how to make your chatbot work.

5 reasons why artificial intelligence is the future of contact centers
Dilara Mamedova on 11.12.2019

Experts of Gartner consulting company predict that by 2020 85% of customer interactions with companies will be automated. The virtual assistant guarantees efficiency, convenience and reliability. We present five reasons why the future of contact centers is directly related to AI.

How to Optimize eCommerce Sales on Instagram
Dilara Mamedova on 24.10.2019

Processing business inquiries on Instagram using your smartphone is ancient history. It is time to leave the stone age behind and create a chat center where comments and Direct messages are processed in a single window.

Why a chat widget is a must-have for your website
Dilara Mamedova on 01.10.2019

"Leave a phone number and we'll call you back," we see this phrase on every other site. But here is a problem: clients don't call anymore, they text. It's time to follow them and install a chat widget.

Chat-bot: 5 tips for cost savings
Dilara Mamedova on 17.09.2019

Unlike operators, chat bots don't eat lunches, get sick or go on vacation. But they should be used not only for the sake of convenience. According to Chatbots Magazine, bots save up to 30% of service costs.

Advantages of the omnichannel strategy
Dilara Mamedova on 18.06.2019

You can hardly imagine shopping without a mobile phone nowadays. And if clients cannot contact your company the way they want to, i.e. text in Facebook and Viber or make an actual phone call, you lose them. Omnichannel strategy is no longer a trend, it is a necessity.