Updating email for system access

If an operator or supervisor cannot access their account due to an invalid email address, access can be restored by updating the email to a valid one. This action can be performed by the company administrator or a supervisor with the appropriate permissions.

Steps for Administrators

1. Go to Settings > Operators.
2. Find the user and click the ✏️ icon.
3. Replace the old email address with a current one.
4. Confirm the change by entering the code from the authenticator app or from the email sent to the administrator’s inbox.

Supervisors can also update operators' email addresses. To enable this, the administrator must grant the Operators Section — Create and Manage Operators permission in the Security and Access Rights section.

After the email address is updated, the operator will be able to log in using a one-time verification code. This enhances security and prevents access through outdated email account.