How to add, delete or edit an operator?

 

In the section Settings-Operators you can add new operators and supervisors. 

 

Here you can:

  • Delete accounts of users, who don’t use Chat2Desk anymore. Their chats will be closed and become available to other operators to accept.

  • Edit roles. For example, make operator a supervisor and the other way around.

  • View operator’s status and last seen time

After adding operator or superviser a new user gets letter with login and password of the account.

After registration the user receives e-mail confirmation code.

In table Operators by default records are sorted by Last name (ascending). Sorting is available for columns Last name, First name, Last log-in, as well as Role, New chats, Status.

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