In the section Settings-Operators you can add new operators and supervisors.
Here you can:
Delete accounts of users, who don’t use Chat2Desk anymore. Their chats will be closed and become available to other operators to accept.
Edit roles. For example, make operator a supervisor and the other way around.
View operator’s status and last seen time
After adding operator or superviser a new user gets letter with login and password of the account.
After registration the user receives e-mail confirmation code.
In table Operators by default records are sorted by Last name (ascending). Sorting is available for columns Last name, First name, Last log-in, as well as Role, New chats, Status.