Forcible chat assignment
Administrator and supervisor can assign a new chat to any operator, supervisor or group of operators, without waiting for operators to take the chat. To perfrom this action you should press the button Assign to… in New chats section.
- How many operators can I have in the system?
- How to add, delete or edit an operator?
- How to create operator group and set priorities?
- What is operator status? How to change or check it?
- How to restrict switching to offline mode when chats are open?
- Operator evaluation
- Is it possible to add an independent expert as an operator?