When the broadcast is enabled in Telegram, client and operator messages are displayed in a live group chat. You can add to the chat all interested employees who need to control the work of the chat center.
In the section Settings > General > Broadcasting to Telegram, you can find it:
- Broadcast status (enabled/disabled);
- the name of the bot running the broadcast;
- a link to the group used for the broadcast.
To connect the service, contact us via the widget.