Transmit read status in numeric WhatsApp

Let your customers see when their message was actually read — not just when it was received by your system.

With read status sync enabled, WhatsApp will show the “Read” checkmarks (✓✓ in blue) only after an operator opens the message inside Chat2Desk — not just when it’s delivered.

✅ This feature is only available for numeric WhatsApp accounts connected via Chat2Desk.

By default, WhatsApp may mark a message as “read” the moment it enters your inbox — even if no one has looked at it. This can lead to misunderstandings and missed expectations.

This setting ensures that your customers see a message as “Read” only when a real person reads it. That means better transparency and smoother conversations.

How to turn it on

1. Go to Settings > Accounts.
2. Find your WhatsApp account and click the pencil icon ✏️.
3. In the settings window, enable Send read status to customer.
4. Click OK to save.

Once turned on, customers will only see the “Read” status after an operator opens their message in Chat2Desk.

To disable automatic “Read” marking:

1. Contact our Support Team.
2. Ask them to turn off automatic read status for incoming messages.

Messages will still arrive and be handled normally. You’re just making sure WhatsApp reflects actual operator activity.