To initiate a dialog with a client from amoCRM:
Important! This option is only available for WhatsApp and Viber number messengers and is chargeable. To connect the Write First option, contact Chat2Desk technical support via chat2desk.com.
- Turn on the Incoming leads auto-merge in amoCRM, it is necessary for the correct operation of the function.
- Click Start dialog in messenger in the deal card.
- Select the messenger and click Start dialog.
- After creating a dialog, select Chat instead of Note in the lower right corner and specify the desired sender.
In order to continue existing correspondence with the client:
- Go to the corresponding transaction.
- Click the Chat2Desk button and select Write.
- Enter your message in the input box, and click Send.