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Roles in the system

The system has 3 roles: administrator, operator and supervisor. After the registration the user becomes an administrator of company’s account. There can be only one administrator and up to 1000 operators and supervisors. Certain features of the service are available only for administrator.

Role rights:

  Administrator Supervisor Operator
Handle chats Yes Yes Yes
Assign new chats to operators Yes Yes No
Transfer chats to other opeartors Yes Yes, if allowed by administrator Yes, if allowed by administrator
Have access to reports Yes Yes, if allowed by administrator Yes, if allowed by administrator
Answer in other operators’ chats  Yes Yes No
See information about other operators Yes Yes, if allowed by administrator No
Add and edit supervisors and operators Yes Yes, if allowed by administrator No
Change chat center schedule Yes Yes, if allowed by administrator Yes, if allowed by administrator
Access to platform settings Yes Yes, if allowed by administrator Yes, if allowed by administrator

Detailed rights settings are available at Settings > Security & access rights section.

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