Roles in the system
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- Roles in the system
The system has 3 roles: administrator, operator and supervisor. After the registration the user becomes an administrator of company’s account. There can be only one administrator and up to 1000 operators and supervisors. Certain features of the service are available only for administrator.
Role rights:
| Administrator | Supervisor | Operator | |
| Handle chats | Yes | Yes | Yes |
| Assign new chats to operators | Yes | Yes | No |
| Transfer chats to other opeartors | Yes | Yes, if allowed by administrator | Yes, if allowed by administrator |
| Have access to reports | Yes | Yes, if allowed by administrator | Yes, if allowed by administrator |
| Answer in other operators’ chats | Yes | Yes | No |
| See information about other operators | Yes | Yes, if allowed by administrator | No |
| Add and edit supervisors and operators | Yes | Yes, if allowed by administrator | No |
| Change chat center schedule | Yes | Yes, if allowed by administrator | Yes, if allowed by administrator |
| Access to platform settings | Yes | Yes, if allowed by administrator | Yes, if allowed by administrator |
Detailed rights settings are available at Settings > Security & access rights section.
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