With scripts in Python you can implement advanced functions:
- Assign chats to operators so that everyone has no more than 10 open chats.
- Inform the supervisor about chats that are not answered for a long time.
- Send your client a WhatsApp business card after a call to your company.
- Automatically check the content of messages and without sending specific data to operator, such as credit card numbers, etc.
- If necessary, you can refer to the description of scripts available in the Help section. The scripts can be written by your developers or by Chat2Desk.