How to configure scripts?

With scripts in Python you can implement advanced functions:

  • Assign chats to operators so that everyone has no more than 10 open chats.
  • Inform the supervisor about chats that are not answered for a long time.
  • Send your client a WhatsApp business card after a call to your company.
  • Automatically check the content of messages and without sending specific data to operator, such as credit card numbers, etc.
  • If necessary, you can refer to the description of scripts available in the Help section. The scripts can be written by your developers or by Chat2Desk.
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