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How to configure scripts?

With scripts in Python you can implement advanced functions:

  • Assign chats to operators so that everyone has no more than 10 open chats.
  • Inform the supervisor about chats that are not answered for a long time.
  • Send your client a WhatsApp business card after a call to your company.
  • Automatically check the content of messages and without sending specific data to operator, such as credit card numbers, etc.
  • If necessary, you can refer to the description of scripts available in the Help section. The scripts can be written by your developers or by Chat2Desk.

The scripts are configured in the API and scripts - Scripts section

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