How to connect Instagram* API?

1. Before start you should:

• register at Chat2Desk;
• have a Facebook* account;
• change type of your Instagram* account to Professional.

In order to change the type of Instagram* account, open Instagram* app, go to Settings > Account > Switch to Professional Account.

2. Choose “Business” and connect it to your Facebook* public page/group. If you don’t have any, create one. Only the page administrator can link profile to a public page

3. Allow access to messages at Settings > Confidentiality > Messages section. 
   

4. Login to Chat2Desk as Administrator.

5. Follow this link. Sign in and choose the Instagram* account you want to connect.

   

    

   
6. Facebook* will send a request for group and public page management rights. Select the checkboxes of the desired pages and click Next.
   
7. Set necessary permissions/rights and click Done.
   
8. A consent window will open to allow access to the selected pages. Select a page from the drop-down list and press Submit.
   
9. The connection confirmation window will be displayed. To finish connection contact our tech support via the widget and provide the following information:

• Instagram* Business ID;
• Instagram* Business Name;
• Access token.
  

After connecting, you can enable comments in Settings > Accounts.