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How to connect Facebook* Messenger?

  1. Create a group or a Facebook* public page or log in to an existing group or public page administrator account.
  1. In the same browser, log in to your Chat2Desk account with an administrator login.

  1. Follow this link. Sign in.

  1. Facebook* will send a request for group and public page management rights. Select the checkboxes of the desired pages and click Next.

  1. Facebook* will ask you to specify the Instagram* profile linked to the page. If the profile is not already linked, you need to link it via Business Suite. You cannot connect Facebook* without a linked Instagram* profile.

  1. Facebook* will ask you to verify the granted permissions for the app. Click Save

  1. The connection confirmation window will be displayed. Click Got It

  1. In the window that appears, select your page from the drop-down list and click Submit
  2. Contact via the widget to tech support that you followed the instructions for connecting Facebook*. Our operators will complete the connection.

    After connecting, you can include comments in Settings > Accounts.


This functionality is included in the Facebook* connection fee.

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