This update (version 2.88) includes several improvements to internal messaging, tag management, VK integration, and more.
Here’s what’s new in Chat2Desk this month.
Forward messages in internal chats
Need to share a message with a colleague without copy-pasting? You can now forward messages directly in internal chats — including the full message text, attachments, and sender info.
Just right-click any message and select Forward. Choose a teammate, and the message will appear pre-attached in the input field. You can add a comment — it’ll be sent first, followed by the forwarded message.
Even if the original sender edits or deletes the message later, the recipient will still see the original content. Forwarded messages are labeled for transparency.
Tag validation and faster tag management
Managing tags just got more reliable — especially for teams that rely on tags to close conversations properly.
Now, if your workspace requires a tag to close a conversation, the system won’t let users delete the last remaining tag. This helps you maintain consistency in your workflows.
We’ve also improved the Tags & Tickets interface:
- Tag list now shows tag ID, supports sorting, search, and pagination
- New tags auto-generate readable text colors — older custom palettes are no longer available
- You can restrict closing conversations without a tag through access rights settings
Head to Settings > Tags & Tickets to explore the new controls.
VK Direct is now a supported channel
We’ve added full support for VK Direct, letting you connect personal VKontakte profiles to Chat2Desk and receive direct messages right inside your workspace.
Here’s what you get:
- Two-way messaging with text and attachments
- Visible customer name, avatar, and VK ID
- Delivery and read statuses via
outbox_status - No password required — connect via secure token
Whether you reply from Chat2Desk or directly in VK, incoming messages still show up in your inbox.
Delivery and read statuses in web chat and SDK
You and your customers can now see real-time message statuses in the web chat and SDK — just like in popular messengers.
Statuses include:
- ✓ Sent
- ✓✓ Delivered
- ✓✓ (blue) Read
They’re shown for both incoming and outgoing messages, on both operator and client sides. Developers can extend SDK logic using custom methods to handle these events.
Customer search is now lightning-fast
We’ve migrated customer search to ClickHouse — dramatically improving response times even with large datasets.
That means faster results, smoother navigation, and less time spent digging through your customer history.
Stay tuned — more updates are coming soon. Want to see a new feature or suggest an improvement? Drop us a line — we’re listening.
