Chat2Desk blog

"Computers take over the world", "Virtual mind steals workplaces"... Artificial intelligence is not yet a fully understandable technology, and therefore it gives rise to a lot of myths and speculations. So, before implementing AI in your business (or even evaluating its capabilities), you should figure out the truth yourself.

Higher profits do not always depend on a higher number of orders. Chances are, you have enough of them now, but the managers process them poorly. We will show how to improve the situation with the help of messengers.

Messengers are capable of more than just selling and providing client support. Let's talk about the cases where usual tools help to solve unexpected tasks.

Which is better for business: call centre or chat centre? We have prepared a case study for Grow Food, which will help you make the right choice. Learn what problem the sales department and helpdesk of a popular service encountered and what solution Chat2Desk team offered.

The term "sales funnel" has been invented by Elias St. Elmo Lewis. Little did he knew that 100 years later the messengers will fit perfectly into his concept. We do know that, and so we present you some ideas for increasing the conversion.

If you think that the functionality of a chat center is limited to receiving messages from clients and responding to them, you miss tons of opportunities. Here are some tips on what Chat2Desk features you should consider using and why.

Omnichannel and chatbots are made for each other. Combined, they provide clients with what they expects from communicating with the brand: comfort and efficiency. Let's find out why business needs it and how to make your chatbot work.

Experts of Gartner consulting company predict that by 2020 85% of customer interactions with companies will be automated. The virtual assistant guarantees efficiency, convenience and reliability. We present five reasons why the future of contact centers is directly related to AI.

Processing business inquiries on Instagram* using your smartphone is ancient history. It is time to leave the stone age behind and create a chat center where comments and Direct messages are processed in a single window.