- How many operators can I have in the system?
- How to add, delete or edit an operator?
- Forcible chat assignment
- How to create operator group and set priorities?
- What is operator status? How to change or check it?
- How to restrict switching to offline mode when chats are open?
- Operator evaluation
- Is it possible to add an independent expert as an operator?
- Do you work with WhatsApp and Telegram groups?
- How to create a direct link to WhatsApp account?
- Disabling read reports in WhatsApp
- How to change the bot name in Telegram?
- How to change a bot's description in Telegram?
- How to set the bot's avatar in Telegram?
- How to change the bot info in Telegram?
- How to highlight text in Telegram?
- How to add online chat?
- How to highlight text in WhatsApp?
- What is a request in chat?
- How to get a chat to work?
- Shortcuts
- How to finish the chat?
- How to continue my chat with a client?
- What types of notifications can be set up?
- How to set notifications in OS?
- How to transfer a chat to another operator?
- How to make a chat unread?
- How to leave a message for other operators in a chat room?
- How to know the client’s number in Telegram and Facebook Messenger?
- Is it possible to send messages to a closed chat?
- How to understand that the client waits too long for an answer?
- How to find the right message in a chat?
- How to upload correspondence to my computer?
- API
- Why do you need integration with Bitrix24?
- How to set up Chat2Desk and Bitrix24 integration?
- Where can I get an API token?
- Which type of integration should I choose?
- How to set up an Open Channel?
- How to work with Business Processes in Bitrix24?
- What additional settings are available for integration with Bitrix24?
- Important features of integration with Bitrix24
- How to write first in Bitrix24?
Widget
- Knowledge base/
- Widget
- Working with widget and online chat events
Processing widget and online chat events You can tune interaction between the functionality widget and online chat and features of your site, by processing JavaScript events, initiated by widget code. 3 types of events are…
- Chat2Desk widget
Widget unites all your connected messengers, displays them on the website and helps visitors to start a dialog with your company. Widget versions Right now 2 widget versions are available: standard widget — available in Settings > Widget; new…
- Widget installation
Standart widget 1. Copy the widget code from Settings > Widget > Source code Copy and paste widget…
- Widget customization
Basic principles Widget is customized for each channel individually (see What is a channel) Since there can be no more than 1 instant messenger of each type in the channel, there can also be no…