The official Chat2Desk mobile app is available on the App Store and Google Play for iOS and Android users.
- How many operators can I have in the system?
- How to add, delete or edit an operator?
- How to create operator group and set priorities?
- What is operator status? How to change or check it?
- How to restrict switching to offline mode when chats are open?
- Operator evaluation
- Is it possible to add an independent expert as an operator?
- Create sets of filters and call them instantly from the menu
- Online chat
- Do you work with WhatsApp groups?
- How to create a direct link to WhatsApp account?
- Disabling read reports in WhatsApp
- How to change the bot name in Telegram?
- How to change a bot's description in Telegram?
- How to set the bot's avatar in Telegram?
- How to change the bot info in Telegram?
- How to highlight text in Telegram?
- What is a request in chat?
- How to start a chat?
- How to finish the chat?
- How to continue my chat with a client?
- What types of notifications can be set up?
- How to transfer a chat to another operator?
- How to make a chat unread?
- How to leave a message for other operators in a chat room?
- How to know the client’s number in Telegram and Facebook Messenger?
- Is it possible to send messages to a closed chat?
- How to understand that the client waits too long for an answer?
- How to find the right message in a chat?
- How to upload correspondence to my computer?
- Why do you need integration with Bitrix24?
- How to set up Chat2Desk and Bitrix24 integration?
- Where can I get an API token?
- Which type of integration should I choose?
- How to set up an Open Channel?
- How to work with Business Processes in Bitrix24?
- What additional settings are available for integration with amoCRM?
- Important features of integration with Bitrix24
- How to write first in Bitrix24?
Which platforms are compatible with the app?
- Telegram communication broadcast
When the broadcast is enabled in Telegram, client and operator messages are displayed in a live group chat. You can add to the chat all interested employees who need to control the work of the chat center. In the section…
- How to download the app?
You can install the application through: Google Play Click on the link or type Chat2Desk in the…
- Telegram helper
The main functions of the Chat2Desk service are available to Telegram bot. Among other things, you can: communicate with clients and use templates; receive notifications about new messages; view…