You can install the application through:
- Google Play
Click on the link or type Chat2Desk in the Google Play search box.
- App Store
Click on the link or type Chat2Desk in the App Store search box.
- How many operators can I have in the system?
- How to add, delete or edit an operator?
- How to create operator group and set priorities?
- What is operator status? How to change or check it?
- How to restrict switching to offline mode when chats are open?
- Operator evaluation
- Is it possible to add an independent expert as an operator?
- Do you work with WhatsApp groups?
- How to create a direct link to WhatsApp account?
- Disabling read reports in WhatsApp
- How to change the bot name in Telegram?
- How to change a bot's description in Telegram?
- How to set the bot's avatar in Telegram?
- How to change the bot info in Telegram?
- How to highlight text in Telegram?
- How to add online chat?
- What is a request in chat?
- How to start a chat?
- Shortcuts
- How to finish the chat?
- How to continue my chat with a client?
- What types of notifications can be set up?
- How to transfer a chat to another operator?
- How to make a chat unread?
- How to leave a message for other operators in a chat room?
- How to know the client’s number in Telegram and Facebook Messenger?
- Is it possible to send messages to a closed chat?
- How to understand that the client waits too long for an answer?
- How to find the right message in a chat?
- How to upload correspondence to my computer?
- API
- Why do you need integration with Bitrix24?
- How to set up Chat2Desk and Bitrix24 integration?
- Where can I get an API token?
- Which type of integration should I choose?
- How to set up an Open Channel?
- How to work with Business Processes in Bitrix24?
- What additional settings are available for integration with amoCRM?
- Important features of integration with Bitrix24
- How to write first in Bitrix24?
How to download the app?
- Knowledge base/
- Mobile App/
- How to download the app?
Related articles
- How to find a chat or message?
Click on the magnifying glass icon and start typing the text you are looking for. If you are currently on the chat list, the system will show you the chats that contain the word you are looking for. If you are inside a chat, you will see all the messages with the typed text.
- How to filter out the chats you need?
Click on the funnel icon and select the options by which you want to sort your chats.
- Telegram communication broadcast
When the broadcast is enabled in Telegram, client and operator messages are displayed in a live group chat. You can add to the chat all interested employees who need to control the work of the chat center. In the section Settings > General > Broadcasting to Telegram,…