- How many operators can I have in the system?
- How to add, delete or edit an operator?
- How to create operator group and set priorities?
- What is operator status? How to change or check it?
- How to restrict switching to offline mode when chats are open?
- Operator evaluation
- Is it possible to add an independent expert as an operator?
- Do you work with WhatsApp groups?
- How to create a direct link to WhatsApp account?
- Disabling read reports in WhatsApp
- How to change the bot name in Telegram?
- How to change a bot's description in Telegram?
- How to set the bot's avatar in Telegram?
- How to change the bot info in Telegram?
- How to highlight text in Telegram?
- What is a request in chat?
- How to start a chat?
- Shortcuts
- How to finish the chat?
- How to continue my chat with a client?
- What types of notifications can be set up?
- How to transfer a chat to another operator?
- How to make a chat unread?
- How to leave a message for other operators in a chat room?
- How to know the client’s number in Telegram and Facebook Messenger?
- Is it possible to send messages to a closed chat?
Features
- Knowledge base/
- Features
- Automation
- Templates
- Create sets of filters and call them instantly from the menu
Sets allow you to select any combination you need, for example: expired chats of a given group of operators; chats only in Telegram, online chat or any other preset messenger; chats with residents of a certain country (the…
- Tags
- Mass operations
- Online chat
How to set up online chat? In the menu section Settings > Online chat.
- Blacklist
The blacklist is designed to block unwanted clients - for example, those who send out spam. Messages from blocked users will not be sent to chats. Blocking can be unlimited or set for a specified period of time. You can block a client right in…