How to connect Outlook?
Once the app is added to Microsoft Entra, you can connect mail to Chat2Desk.
- Authorize in the Outlook account https://outlook.live.com/ that you are going to connect.
- In the Accounts section, click on the pencil next to the mail device.
- Go to Settings;
- Select Outlook as the provider.
- Enter the mail address that is going to be connected. There should be no mistakes, otherwise the connection will not work.
- Click OK. Then you will be redirected to Outlook.com.
- Sign in the account that you want to connect
- Grant permissions to the application, then press Accept, after which it will redirect you back to Chat2Desk.
- Finally, check if everything works correct.