- How many operators can I have in the system?
- How to add, delete or edit an operator?
- How to create operator group and set priorities?
- What is operator status? How to change or check it?
- How to restrict switching to offline mode when chats are open?
- Operator evaluation
- Is it possible to add an independent expert as an operator?
- Do you work with WhatsApp groups?
- How to create a direct link to WhatsApp account?
- Disabling read reports in WhatsApp
- How to change the bot name in Telegram?
- How to change a bot's description in Telegram?
- How to set the bot's avatar in Telegram?
- How to change the bot info in Telegram?
- How to highlight text in Telegram?
- How to add online chat?
- What is a request in chat?
- How to start a chat?
- Shortcuts
- How to finish the chat?
- How to continue my chat with a client?
- What types of notifications can be set up?
- How to transfer a chat to another operator?
- How to make a chat unread?
- How to leave a message for other operators in a chat room?
- How to know the client’s number in Telegram and Facebook Messenger?
- Is it possible to send messages to a closed chat?
- How to understand that the client waits too long for an answer?
- How to find the right message in a chat?
- How to upload correspondence to my computer?
- API
- Why do you need integration with Bitrix24?
- How to set up Chat2Desk and Bitrix24 integration?
- Where can I get an API token?
- Which type of integration should I choose?
- How to set up an Open Channel?
- How to work with Business Processes in Bitrix24?
- What additional settings are available for integration with amoCRM?
- Important features of integration with Bitrix24
- How to write first in Bitrix24?
Analytics integration
- Knowledge base/
- Analytics/
- Analytics integration
Analytics integration
Integrate messengers into your end-to-end analytics system via direct integration of Chat2Desk with Google Analytics and Yandex.Metrics. Export the following types of data to services:
- URL of the page from which the client came;
- UTM tags;
- user ID;
- messenger, through which the message came;
- other technical information – for example, the time of request.
- How to connect Google Analytics?
Google Analytics (GA) 1. Install a Google Analytics “gtag” counter - Universal analytics will not work. gtag must be installed via Google…
- How to connect Yandex Metrics
1. Make sure that the latest version of the Yandex.Metrics counter is installed on your website. If you do not have a counter, please refer to the installation instruction, which is located in Yandex.Support.