Chat2Desk and CORUS Consulting, a systems integrator and Microsoft partner, have developed a comprehensive solution for communication with customers via social networks and messengers in the interface of CRM-systems.
Advantages of integration with Microsoft Dynamics 365
- communicate with customers in WhatsApp™, Viber, Telegram, VKontakte and Facebook directly from your CRM system;
- share media content: in addition to text messaging, the integration supports documents, images, and video files;
- create a personalized workflow for your company: make reservations and bookings, advise customers and send out useful information, receive feedback and provide technical support;
- set up automatic notifications about the status of your requests and orders;
- automatically save interactions in your CRM client card;
- write your customers first and segment the audience when bulk messaging;
- analyze statistics of requests in messengers.
As a result of centralized work, the manager will instantly receive the essential information about previous contacts with the client, their problems and requests. This will speed up the response time, improve the quality of communication, increase customer loyalty and increase business competitiveness. In addition, communication in messengers reduces financial costs for communication with clients.
The integration will complement your instruments with the Microsoft Dynamics 365 solution. For detailed consultation and connection of the service write us in any messenger via our widget in the corner of the site.