Data Protection and Privacy Policy


Present Data Protection and Privacy Policy (hereinafter referred to as the Privacy Policy) applies to all User information received by IT Prospect Limited Liability Company (IT Prospect LLC) while using the following Website in Internet network: https://chat2desk.com (hereinafter – the Website). By using the Website, the User agrees to the Privacy Policy and to the specified terms of processing his/her personal data. In case of disagreement, the User shall refrain from using of the Website.


1. Glossary


1.1. The Privacy Policy operates on the following terms:
1.1.1. Website Administration (hereinafter – the Administration) – employees authorized to manage the Website on behalf of IT Prospect LLC. They organize and (or) process personal data and determine the purposes of data processing, the elements of the personal data to be processed and the actions (operations) performed with personal data.
1.1.2. Personal data – any information related directly or indirectly to a relevant individual (personal data subject).
1.1.3. Personal data processing – any actions (operation) or a set of actions (operations) on personal data processed both by using and non-using automation. This includes collecting, recording, systematizing, accumulating, storing, refining (updating, changing), extracting, using, transferring (disseminating, providing, access), depersonalizing, blocking, deleting, destructing of personal data.
1.1.4. Personal data confidentiality – a mandatory requirement that User’s personal data should not be disseminated without his consent or without any other legal ground.
1.1.5. Website – a group of web pages located in the Internet at a unique address (URL) https://chat2desk.com and its subdomains.
1.1.6. Subdomains – pages or a set of pages located on the third–level Website domains, as well as other temporary pages that have Administration’s contacts displayed in the bottom.
1.1.7. Website User (hereinafter the User) – a person who has access to the Website via the Internet and who uses the information, materials and products of the Website.
1.1.8. Cookies – small data fragment sent by a web server and stored in the user's computer. The web client or the web browser sends this fragment to the web server as an HTTP request each time when trying to open a relevant Website.
1.1.9. IP address – a unique network address of a network node.


2.General provisions


2.1. By using the Website, the User accepts this Privacy Policy and the terms of data processing.
2.2. In case of disagreement, the User must refrain from using the Website.
2.3. This Privacy Policy applies to the Website https://chat2desk.com. It does not control and is not responsible for any third–party Websites, available via the links on the Website.
2.4. The Administration does not verify the accuracy of personal data provided by the User.


3. The subject of the Privacy Policy


3.1. This Privacy Policy obliges the Administration to protect data, which the User provides when registering on the Website and when subscribing to an informational e-mail mailing.
3.2. The User provides personal data regulated by the Privacy Policy by filling out the forms on the Website. This personal data includes the following information:
3.2.1. user’s surname, name, middle name;
3.2.2. user’s contact phone number;
3.2.3. e-mail address.
3.3. This Privacy Policy protects the data that is automatically transmitted when visiting web pages, such as:
– IP address;
– cookies;
– browser data;
– time of access;
– referrer (previous page address).
3.3.1. Disabling cookies may make it impossible to access the parts of the Website that require authorization.
3.3.2. The Administration collects IP address statistics of the visitors. This information is used to identify, solve and prevent technical problems.
3.4. Any other personal information not specified above (visiting history, used browsers, operating systems, etc.) is stored safely and will not be disseminated, except for the cases described in the paragraph 5.2.

 

4. The purposes of collecting user’s personal data


4.1. The Administration can use personal data to:
4.1.1. Identify the registered User for further authorization and other actions.
4.1.2. Provide the User with an access to the personalized Website data.
4.1.3. Communicate with the User by sending notifications and requests regarding the use of the Website, the service delivery and the requests processing.
4.1.4. Determine User’s location to ensure security and prevent fraud.
4.1.5. Confirm the accuracy and the completeness of personal data provided by the User.
4.1.6. Create an account to use segments of the Website, if the User consents to it.
4.1.7. Enable e-mail notifications
4.1.8. Provide an effective technical support in case the problems appear while using the Website.
4.1.9. Provide the User with special offers, information about prices, newsletters and other information on behalf of the Website, if the User consents to it.
4.1.10. Operate advertising activities with the consent of the User.


5. Processing methods and processing time


5.1. User’s personal data is processed in any legal way with no time limit. This includes information systems processing of personal data using or non-using automation.
5.2. User’s personal data may be transferred to the state authorities of Russian Federation only if such transmission is provided by law and according to the procedure established by the Russian Federation legislation.
5.3. In case of the loss or the disclosure of personal data, the Administration is not obliged to inform the User about the loss or the disclosure of personal data.
5.4. The Administration takes all necessary precautions to organize and technically provide the protection of User’s personal information from unauthorized or accidental access, destruction, modification, blocking, copying, dissemination and illegal actions of third parties.


6. Rights and obligations of the parties


6.1. User may:

6.1.1. Decide whether to provide his/her personal data required to use the Website and whether to give his/her consent to the processing of such data.
6.1.2. Update and supplement the provided personal information in case of any changes.
6.1.3. Demand to clarify, to block or to destruct his/her personal data if such data is incomplete, outdated, inaccurate, gathered illegally or is not required for the stated objective; take legal actions to protect his/her rights.


6.2. The Administration is obliged to:

6.2.1. Use the collected information only for purposes specified in the paragraph 4 of this Privacy Policy.
6.2.2. Keep the confidential information safely, do not disclose it without User’s consent given in the written form, refrain from selling, exchanging, publishing or disclosing private information in any other way, except for the cases described in the paragraph 5.2 of this Privacy Policy.
6.2.3. Take precautions to protect the confidentiality of User's personal data in accordance with the standard procedure.


7. Responsibilities of the parties


7.1. If the Administration does not fulfill its obligations, it is responsible for the losses the User has suffered because of the misuse of his/her personal data in accordance with the Russian Federation legislation, except for the cases described in paragraphs 5.2. and 7.2. of the Privacy Policy.
7.2. In cases of loss or disclosure of the confidential information, the Administration is not considered responsible if such information:
7.2.1. Became public property before the loss or the disclosure.
7.2.2. Came from a third party before the Administration received it.
7.2.3. Was disclosed with the User’s consent.
7.3. The user is fully responsible for compliance with the requirements of Russian law, including, without limitation, advertising law, law on copyright and related rights, law on trademarks and registered service marks. This includes full responsibility for the content and the form of the materials as well.
7.4. The User acknowledges that the responsibility for any information (including, without limitation, data files, text files, etc.), to which he/she may have access via the Website, belongs to the person who provided such information.
7.5. The User agrees that the information to which he/she may have access via the Website can be a subject of intellectual property. In such case the rights to this property are protected and belong to other Users, partners or advertisers who post such information on the Website.
7.6. Any text which is published on the Website and has free public access can be disseminated only if the link to the Website is provided.
7.7. The Administration is not responsible for any loss or damage, which occurred because of a deletion, a system failure or an inability to save the content or other communication data that exists on the Website or is transmitted through it.
7.8. The Administration is not responsible for any direct or indirect damage that is a result of: the use or the inability to use the Website or individual services; the unauthorized access to the User's communications; the statements or the behavior of any third party on the Website.
7.9. The Administration is not responsible for any information that User posts on the Website, including, without limitation, the information protected by copyright, which was posted without the direct consent of the copyright owner.

8. Dispute Resolution


8.1. A written proposal for the voluntary dispute settlement must be sent to the Administration before taking any legal actions.
8.2. After receiving the complaint, the Administration must inform the applicant about the outcome of the case in a written form in 30 days.
8.3. If the parties fail to resolve the dispute in this manner, the dispute shall be submitted to the St. Petersburg Arbitration Court.
8.4. Russian Federation current legislation applies to this Privacy Policy and to the relationship between the User and the Administration.


9. Additional conditions


9.1. The Administration reserves the right to modify this Privacy Policy without notice. The changes come into effect when published. Users are encouraged to review the Privacy Policy from time to time.
9.2. Send a message to info@chat2desk.com in case of having any suggestions or questions regarding this Privacy Policy.
9.3. The Privacy Policy is located at the following address: https://chat2desk.com/policy/.