Which type of integration should I choose?

The type of integration is the choice of the CRM essence to which the client dialogs will be transferred. The selected CRM entity will be created the first time you contact the client, if the client does not already exist in the CRM.

The application provides different types of integration with the CRM system, according to the business logic of your company.

If you want to correspond in Bitrix24, you need to select integration type via open channels and set up an Open Channel.

If you select integration type via Chat2Desk, the correspondence will get to Bitrix24 after the operator closes the dialog in Chat2Desk.