How to write first in Bitrix24?

If the client has not written to you before, you can still communicate with him via WhatsApp or Viber. This feature is available both from Business Processes and directly from CRM card in Bitrix24.

Requires connection of the Chat2Desk "Write first" function. To connect, please contact us via the widget in the corner at

❗ We recommend that you use the "Write First" function:

  • Send only those messages that are expected and interesting
  • Write to no more than 20 new customers per day.
  • Do not repeat messages, but to vary the texts of messages, making them more personalized.

Otherwise, your WhatsApp-account may be blocked for spam by WhatsApp Inc.

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