Statistic charts

Statistic charts are collected on the basis of aggregated statistics and are divided into several categories:

• operator actions;
• quality assessment;
• response speed;
• list of clients and chat rooms;
• traffic;
• clients and contacts;
• operator load;
• other (custom reports tailored to your company's need).

Store current reports in the saved reports search for quick access.

The reports are available for viewing in a browser and uploading to Excel and CSV. Some reports are only available in CSV.

All reports follow user time-zone, set in operation system.

Examples:

• When filtering data:

If the user chooses filter Today or Yesterday, beginning of the day will be calculated according to user time zone.

• When displaying data:

Date/Time of receiving message in the report is displayed according to user time zone.