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Chat2Desk blog

Read our news and articles about chats and messengers. Learn how to use them in business to increase sales and reduce costs.
How to Automate HR Processes by Using Messengers
How to Automate HR Processes by Using Messengers
Advanced technologies would simplify staff recruitment in the next five years. It was stated by 81% of respondents in a study conducted by Kelly Services in 2015. The forecast has turned out to be correct. However, some companies prefer the old-fashioned way in 2020. They call their applicants and offer paper questionnaires. Chat2Desk has conducted its own study to understand how automation is going to help HR Departments in the coming years.
Published:19.11.2020
Reading time: 11 minutes
Chat center for FMCG: the case of the Karusel retail chain
Chat center for FMCG: the case of the Karusel retail chain
Complaint and suggestion books have finally lost their popularity, so the major players in FMCG-retail are looking for new ways to get feedback from customers. The executives of the Karusel retail chain have gone the way of messengers and increased the number of new customers by a factor of 5. We tell how they did it, and how Chat2Desk service helped in this.
Published:13.11.2020
Reading time: 5 minutes
Chat2Desk updates: October 2020
Chat2Desk updates: October 2020
Chat2Desk updates in October 2020.
Published:11.11.2020
Reading time: 4 minutes
Integration of Chat2Desk and Microsoft Dynamics 365
Integration of Chat2Desk and Microsoft Dynamics 365
Published:16.09.2020
Reading time: 2 minutes
Chat center for the housing and utilities sector: the Permenergosbyt case
Chat center for the housing and utilities sector: the Permenergosbyt case
In 2020, communication with the housing and utility sector still leaves a lot to be desired. Although technology has gone a long way ahead, there are still queues to pay utility bills and meter readings are transmitted over the phone. Permenergosbyt PJSC went the way of getting closer to consumers and connected a chat centre. What happened and what results they achieved is the subject of our new article.
Published:03.08.2020
Reading time: 6 minutes
Case: how Gemotest has expanded its client base through messengers
Case: how Gemotest has expanded its client base through messengers
Gemotest is one of the leading medical laboratories in Russia, receiving up to 5 million patients annually. The laboratory conducts tests for preventive examinations, hospitalizations and primary disease diagnostics. Recently, Gemotest has added the possibility of testing for coronavirus infection.
Published:03.07.2020
Reading time: 7 minutes
Chat2Desk updates: June 2020
Chat2Desk updates: June 2020
Published:02.07.2020
Reading time: 3 minutes
ROI of WhatsApp Business API
ROI of WhatsApp Business API
Published:07.05.2020
Reading time: 9 minutes
Artificial Intelligence for Business: Myths and Reality
Artificial Intelligence for Business: Myths and Reality
"Computers take over the world", "Virtual mind steals workplaces"... Artificial intelligence is not yet a fully understandable technology, and therefore it gives rise to a lot of myths and speculations. So, before implementing AI in your business (or even evaluating its capabilities), you should figure out the truth yourself.
Published:30.04.2020
Reading time: 5 minutes
7 ways to increase sales via messengers
7 ways to increase sales via messengers
Higher profits do not always depend on a higher number of orders. Chances are, you have enough of them now, but the managers process them poorly. We will show how to improve the situation with the help of messengers.
Published:27.04.2020
Reading time: 9 minutes