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Chat2Desk blog

Read our news and articles about chats and messengers. Learn how to use them in business to increase sales and reduce costs.
Chat2Desk updates: February 2024
Chat2Desk updates: February 2024
Check out what features appeared in Chat2Desk in February 2024.
Published:27.02.2024
Reading time: 4 минуты
A WhatsApp Chatbot Confirms 60% of Appointments Without Calling: a Case Study of Chat2Desk and Chatme.ai
A WhatsApp Chatbot Confirms 60% of Appointments Without Calling: a Case Study of Chat2Desk and Chatme.ai
In this case study, we will describe how Klinika Fomina has managed to automate appointment confirmation and cancellation using WhatsApp and chatbots and to increase conversion.
Published:10.01.2024
Reading time: 5 minutes
Chat2Desk updates: December 2023
Chat2Desk updates: December 2023
Essential Chat2Desk features introduced in December 2023.
Published:29.12.2023
Reading time: 5 минут
Chat2Desk updates: October 2023
Chat2Desk updates: October 2023
Essential Chat2Desk features introduced in October 2023.
Published:19.10.2023
Reading time: 7 minutes
Mastering WhatsApp Business API: A Step-by-Step Guide to Connection, Verification, and Launch
Mastering WhatsApp Business API: A Step-by-Step Guide to Connection, Verification, and Launch
WhatsApp Business API is an assistant that provides a full-fledged communication of the company with its clients with no restrictions on outgoing messages. Users often have difficulties with the connection and configuration of the WhatsApp business API. Please read the guide through all the required steps and get ready to go straight to validation.
Published:28.08.2023
Reading time: 8 minutes
Updated:19.01.2024
Chat2Desk updates: August 2023
Chat2Desk updates: August 2023
Essential Chat2Desk features introduced in August 2023.
Published:24.08.2023
Reading time: 3 minutes
Reducing Response Time by 10 Times: How to Transform a Call Center into a Contact Center and Reduce LCR from 60 to 10%. Alma TV Case
Reducing Response Time by 10 Times: How to Transform a Call Center into a Contact Center and Reduce LCR from 60 to 10%. Alma TV Case
Let us tell you how AlmaTV reformed the call center into a high-grade contact center, revised the format of operators' work and received a bonus and more loyal customers.
Published:08.08.2023
Reading time: 5 minutes
Chat Center Automation for Banks and Financial Organizations
Chat Center Automation for Banks and Financial Organizations
Companies with a lot of customers are constantly searching for ways of process optimization. This article describes how to improve communication with customers – why a chat center is more profitable than a telephone, how to set up authentication via messengers, and why official WhatsApp is necessary.
Published:08.08.2023
Reading time: 5 minutes
Chat2Desk updates: July 2023
Chat2Desk updates: July 2023
Chat2Desk features that came out in July 2023.
Published:25.07.2023
Reading time: 3 minutes
Chatbots on Telegram and WhatsApp for real estate sales: The case of IDM and Chat2Desk
Chatbots on Telegram and WhatsApp for real estate sales: The case of IDM and Chat2Desk
Donskoy, a Rostov-on-Don cottage village developer, contacted the IDM (Indigo Digital&Marketing) agency to get leads from a dormant customer database. In this case we will explain, step by step, how IDM managed to implement a sales funnel on Telegram and WhatsApp to wake up inactive customers. All this was achieved using chatbots, one of the most efficient tools of Chat2Desk.
Published:28.06.2023
Reading time: 7 minutes